Reboot Modem
Reset Your Modem
Like your computer, smartphone and other tech, modems need periodic resets, too, because things can go wrong from time to time. Your modem is like a computer. It has a CPU, memory and local storage – all running on an operating system. Rebooting helps clear out outdated or invalid network information – and reset your system after firmware or software updates.
- Unplug the small, black power cord from the back of the modem. Check the front of the modem to ensure that all the lights have turned off.
- After 30 seconds, plug in the modem.
- Once power is restored, wait up to five minutes for the modem to come back online.
- Some lights may flash on and off while your modem reboots. Wait for modem lights to be fully lit (not blinking).
- If you have a router connected, reboot that equipment after your modem is back online.
- Test the connection again by attempting to access a public website such as Midco.com.
If you need assistance, please contact us.
- Log in to My Account.
- Go to Internet. Under your modem equipment, select Reboot Modem.
- Check the front of the modem to ensure that all the lights have turned off.
- Wait up to five minutes for the modem to come back online.
- Some lights may flash on and off while your modem reboots. Wait for modem lights to be fully lit (not blinking).
- If you have a router connected, reboot that equipment after your modem is back online.
- Test the connection again by attempting to access a public website such as Midco.com.
If you need assistance, please contact us.
Note: Modem reboot may not be available in My Account for all customers.
- Log in to your account in the My Account app (available in the App Store and Google Play1).
- Select Services from the bottom menu.
- Choose Internet and then Reset My Equipment.
- If the reset is successful, a message will display in the app. If you don’t receive a success message, contact us.
- Check the front of the modem to ensure that all the lights have turned off.
- Wait up to five minutes for the modem to come back online.
- Some lights may flash on and off while your modem reboots. Wait for modem lights to be fully lit (not blinking).
- If you have a router connected, reboot that equipment after your modem is back online.
- Test the connection again by attempting to access a public website such as Midco.com.
If you need assistance, please contact us.
Note: Modem reboot may not be available in the My Account App for all customers.
Reboot Router and Extenders
If you have a separate wireless router, when you reboot your modem, you may need to manually reboot your router, as well.
If you have Midco Freestyle® Wi-Fi, you may also need to manually reboot any extenders you have.
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1 Apple and the Apple logo are trademarks of Apple, Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Android, Google Play and the Google Play logo are trademarks of Google Inc.
