Perform Factory Reset

Thanks for your patience! If you tried everything else and the light(s) are still blinking, it's time to try a factory reset.

With your modem still powered on, find the Reset button on the back of your modem. Use a paper clip or pen to press Reset for 10 seconds. Give your modem some time to reconnect.

Both lights solid blue

Lights solid? Connect to Wi-Fi


Still Not Working?