Self-Install Support
How to Self-Install Midco Services
Are you installing new internet or TV equipment in your home – or moving your existing Midco equipment to a new home? Here’s where you can find self-installation instructions to get connected quickly. (Note: Self-installation varies based on service and equipment type, as well as some in-home factors.)
Find your service and equipment to begin.
Midco Internet
Installing new Midco internet equipment in your home? Find your equipment below to begin. Depending on your order, you may not have pods included with your equipment.
Fiber Optical Network Unit (ONU)
Fixed Wireless Adapter
You can find steps for installing other wireless modems on our modem installation page.
- Unplug the old modem.
- Self-install the new one. Follow the instructions in your modem box or choose from the online options above.
- Make sure to return leased equipment you’re not using to Midco right away to avoid equipment charges.
To connect your wireless devices to a secure, in-home network, you need your Wi-Fi network name (SSID) and your password/network key. Learn how to view and change your Wi-Fi credentials.
If you’re having trouble, check out our internet troubleshooting tips.
Find answers to common Wi-Fi questions – including how it works and how to connect devices, on our Wi-Fi support page.
TV
Required: Midco Cable TV Customers Switching to MidcoTV or MidcoStream
You must activate your device to let us know you want to switch your signal from your old cable TV equipment to your new TV equipment. Before you install, take a couple minutes and go to My Account to make this change.
We also have easy-to-follow steps for self-installing DVRs (current customers only) and CableCARDs. The TiVo DVR must be professionally installed by a Midco technician.
- Unplug the old equipment.
- Self-install the new one. Scan the QR code on your equipment box or choose from the online options above to get started.
- Make sure to return leased equipment you’re not using to Midco right away – to avoid equipment charges.
Check out our online resources for remote control programming and troubleshooting.
If you’re having trouble, check out our TV troubleshooting tips.
Cable Outlet Issues?
Sometimes when you’re self-installing, there’s a problem with the cable wall outlet rather than your equipment. In this situation, you’ll want to:
- Try multiple cable wall outlets in your home.
- Consider if you need to activate a wall outlet.
Say you really want your modem in the living room, because it’s a nice central location, or your TV equipment needs to be right next to your bedroom TV. If those outlets pose problems, the outlet may be inactive. A Midco technician can activate outlets for you – or, if you're comfortable, you can activate your home's outlets. We've put together how-to steps and a tutorial video to help you.
More Self-Install FAQ
In many cases, you can self-install in your new home but it depends on how your new home is wired for Midco services. If you’re moving, make sure to contact us at least two weeks prior – so we can make sure services are ready for you.
If your home is eligible for self-install, all you need to do is bring your current equipment and cords with you – and follow the self-install instructions on this page.
Send it back to us! Make sure to return leased equipment you’re not using to Midco within 14 days to avoid equipment charges. For information on how to return your old equipment, please visit our Equipment Return page.
