Scheduled Maintenance
Keeping your internet, TV and phone services running smoothly means continually improving our fiber network. As home and business usage grows, we perform regular network enhancements – some behind the scenes, some in your area – to strengthen your connection and support future performance.
We’ll always let you know your scheduled maintenance window and what to expect.
See if you’re in an unexpected or planned outage.
Why do we do this work?
Stronger Reliability
Continued maintenance reduces interruptions, improves stability and delivers more consistent performance, even during peak hours.
More Capacity
Expanded pathways and smaller service groups help reduce congestion so your connection stays fast, responsive and ready for more devices.
Future Ready
Upgraded electronics, new components and added fiber prepare your neighborhood for faster speed capabilities and future technologies.
Process of Scheduled Maintenance
Here’s how we ensure a smooth experience from start to finish:
Step 1: Notification
We let you know when we’re working in your area and how to prepare via email, postcard or text message.
Step 2: Preparation
We mark and prep the area so crews can complete your upgrade safely and without delays.
Step 3: Upgrade Work
This may include laying fiber, replacing electronics, splitting service groups or improving capacity in your neighborhood.
Step 4: Restoration
We restore any areas we access, including your yard, to as close to their previous condition as possible.
Still not online after maintenance?
Check for an Outage
Severe weather and construction can lead to unexpected service outages. See if your address is affected.
Reset Your Equipment
Not reconnecting? Unplug your internet or TV equipment for 30 seconds, then plug it back in to reboot.
Check Your Connection
Let's get your services running smoothly again. Explore simple fixes for internet, TV and phone issues.
FAQs
We’ll notify you by email, postcard or text message with details about your scheduled maintenance window and any steps you need to take to prepare. You may experience service interruptions during our work. If you have a phone service, consider forwarding your home phone number to your cell phone. You can also find details on My Account.
No. You don’t need to be home during our work. We will notify you of your exact scheduled maintenance window and details on what to expect via email, postcard or text message so you can plan ahead.
It’s possible. Some work may take place in or near your yard or in nearby utility easements. If entry is needed, we’ll let you know via your preferred communication preference, and we ask that pets be kept indoors and fences unlocked. Any areas we access will be restored as close to their previous condition as possible.
Not sure of your notification preferences? Check in My Account.
In some cases, we may need to dig or temporarily disturb landscaping while accessing buried equipment, fiber lines or utilities. We always restore any areas we access, including your yard, as close to their previous condition as possible.
Some upgrades happen in stages, such as prepping equipment, installing components, testing connections or reducing the number of customers on a service group to improve capacity. Even if work spans several days, downtime is typically brief and not continuous through the full scheduled maintenance window.
Some network improvements are behind-the-scenes, supporting long-term reliability, capacity, performance and speed. Even if the impact doesn’t feel immediate, these updates prevent congestion and prepare your area for future technology and usage demands.
Generally, no. Because this is planned maintenance, not an outage, we notify you in advance so you can plan around temporary service interruptions. Most downtime is brief and not continuous throughout the entire time we complete our work.
