Data Usage & Monitoring  

You can monitor data usage in two ways:  

• In your Midco Mobile My Account dashboard using per-line usage reporting.  
• On your device, under Settings and Apps, if you regularly reset your phone’s data usage on your renewal date.   

If you’re consistently running out of data, consider changing plans or adding data.  

Hotspot  

Hotspot lets other devices (like a laptop) use your phone’s data connection via a Wi-Fi connection.  

If hotspot isn’t working, common fixes:  

• Confirm your plan includes hotspot and you haven’t hit any hotspot/data thresholds.  
• Restart your phone.  
• Turn hotspot off and back on.  
• Forget and reconnect the Wi-Fi network on the connecting device.  
• Check that cellular data is on and you have signal.  

If needed, reset network settings using the instructions below.  

Wi-Fi Calling  

Wi-Fi Calling allows calls/texts over Wi-Fi when cellular coverage is weak (especially indoors).  

Setup  

On your iPhone:  

1. Turn on Wi-Fi and connect to a reliable Wi-Fi network.
2. Enable Wi-Fi Calling on the device under Settings.  
3. Go to Cellular and turn on Wi-Fi Calling.  

On your Android:  

1. Turn on Wi-Fi and connect to a reliable Wi-Fi network.
2. Enable Wi-Fi Calling on the device under Settings.
3. Select Connections or Network & internet.
4. Select SIMs and tap on your provider name.  
5. Scroll to Wi-Fi Calling and turn it on.  

Troubleshooting basics:  

• Toggle Wi-Fi Calling off/on.  
• Restart the phone. 
• Update device software.  
• Try another Wi-Fi network.  
• Confirm E911 address details if prompted (some devices require it).  

Voicemail and Visual Voicemail Setup  

Voicemail setup is typically completed after activation.  

Common setup steps:  

1. Open the Phone app and access Voicemail to set up greetings and PIN. 
2. Confirm data/Wi-Fi connectivity and check for carrier settings updates.  

Visual voicemail (supported with iOS) lets you view messages in a list and play them without dialing in. Android users: If you were using a visual voicemail app from your previous mobile provider, it won’t work with Midco Mobile. If you want to use visual voicemail moving forward, you’ll need to download an app of your choosing.   

Can't Make or Receive Calls  

Try these steps, one at a time:  

1. Confirm Airplane Mode is off.  
2. Restart the phone.  
3. Confirm you have signal and the correct line is selected (dual SIM).  
4. Turn off Wi-Fi Calling temporarily to test over cellular – or turn it on if cellular signal is weak.  
5. Check for software/carrier settings updates.  
6. Reset network settings using the instructions below.  

If you continue to have issues, contact us.  

Text Messaging Issues  

Common causes include device settings, number transfer still completing or messaging app configuration.  

Try these steps in order:  

1. Restart the phone.  
2. Confirm you can send/receive both SMS and MMS (MMS requires data).  
3. Confirm your messaging settings (RCS/iMessage) are configured correctly for the active number.  
4. If recently ported, allow additional time and retry.  

Mobile Data Not Working  

Try these steps:  

• Turn Wi-Fi off to confirm it’s a cellular data issue.  
• Confirm cellular data is on and you have signal.  
• Toggle Airplane Mode on for 10 seconds, then off.  
• Restart the phone.  
• Check for software updates.  
• Reset network settings using the instructions below. 

Low Mobile Coverage

If you’re in a low-signal area, toggle Wi-Fi Calling on (if available) for indoor calling. If coverage issues persist in the same places, document the location/time and contact support.  

Roaming Rates and Coverage  

Before traveling, review roaming destinations/rates and add the needed international option/credits. While traveling, confirm data roaming settings are correct and monitor usage.  

Troubleshooting While Traveling  

Quick checklist:  

• Restart the phone.  
• Confirm data roaming is enabled if you intend to use it.  
• Toggle Airplane Mode on/off.  
• Manually select a network (if your device allows) when service is spotty.  
• Use Wi-Fi Calling on trusted Wi-Fi networks when available.  

Security, Safety and Controls  

Protecting your account and device reduces fraud risk and speeds recovery if something goes wrong.  

Chat, Call or Text Support  

If self-service steps don’t resolve the issue, contact support with:  

• Your phone number and device model  
• Whether the issue is calls/text/data  
• Your location (city/ZIP is usually enough) and when it started  
• What troubleshooting steps you’ve already tried  

Accessibility and Language Support  

Device accessibility settings can improve usability (text size, hearing assistance, captions). If you need language support or accessible communication methods, contact support to discuss available options.  

Customer Code of Conduct  

To help keep support available for everyone, customer interactions should remain respectful. Midco team members have the right to end any interaction where they feel disrespected, threatened or unsafe. If a customer is unable or unwilling to follow our code of conduct, Midco can take formal action depending on the severity and number of offensives. This can include written warnings, notice of termination of services and service disconnection. 

Tip: Looking for something? Search Phone Settings 

Some steps differ based on device model and version. If the instructions you see on your phone don’t match exactly, search the device settings for the feature name. For example: “Wi-Fi Calling,” “eSIM,” or “Reset network settings.”