Outages
We know it's an inconvenience when your Midco services aren’t working, which is why we are committed to addressing outages swiftly so we can restore services as soon as possible. The first step is to determine if your connectivity issues are related to an outage, your equipment or devices.
Enter your address below to see if there is a known outage in your area.
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Change Address >Status: Active Outage
Status: Services Online
Details
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Impacted Services:
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Estimated Time to Resolution: {{al.outages[0].timeframe}}
We do not detect an outage at this address.
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Sign up for service and outage alerts in My Account. Get texts or emails when we’ve detected an outage and when it’s resolved.
Troubleshoot
Most service issues can be solved on your own by following our troubleshooting steps.
We do not detect an outage at this address.
Still having issues?
Let's get your services running smoothly again. Whether it’s rebooting your equipment, testing your connection, troubleshooting a service or another concern, comprehensive support is just a click away.
Each spring and fall, solar radiation interferes with satellites and interrupts signals, affecting all satellite and cable TV providers globally. Outages may last up to several minutes and affect picture quality and sound. Sun outages do not affect the internet, phone or ON Demand services. Scheduled recordings may show any picture or audio issues that occurred during the program, but will not otherwise be affected.
When do sun outages happen?
Sun outages typically happen in February/March and September/October.
What does a sun outage look like?
Sun outages often start as sparkles in your TV’s picture and may gradually deteriorate to a total outage. Some channels experience blocks or freeze frames in the picture. Sound may also be affected.
I think I’m experiencing a sun outage. What can I do?
Hang tight! The sun outage should resolve itself within a few minutes. If you have an outage that lasts more than 15 minutes or affects all your channels at one time, contact us.
Unexpected Outages: Getting You Back Online
Severe weather and construction can lead to unexpected outages, but Midco is ready! Get a behind-the-scenes look at how our crews mobilize to bring you back up and running quickly.
Need More Help?
1 By submitting your phone number, you consent to receive text message updates related to this outage from Midco. Messages will be delivered from 64326 and frequency varies. Message and data rates may apply.
