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Equipment Return

Leased Midco Equipment

Many customers lease equipment from Midco each month. It’s important to know that if you’re no longer using equipment, you must return leased equipment to us within 14 calendar days to avoid unreturned equipment charges. This applies if:

  • You’re swapping out the equipment with a newer or different model.
  • You’ve changed your service and are no longer using the equipment.
  • You’re no longer a Midco customer.

What do I return to Midco?

When you return leased equipment to us, it’s not just the main equipment item. Be sure to include power cords, remotes and other associated accessories.

How to Return Equipment

Important: If you’re reusing a box from a previous shipment, make sure all visible tracking information from the previous shipment is removed or blacked out.

Recently received new equipment from Midco? The package you received should include a prepaid return label. Simply package the old equipment in the same box and use the label – so you can send it back to us via UPS.

Don’t have a prepaid shipping label? We can help! Contact us to request one. We’ll send it to your email address, so you can print it at your own convenience and return the equipment via UPS.

  • We can also mail you the label, but the turnaround is longer – typically 3-5 days and up to two weeks. Keep in mind that if we don’t receive unreturned equipment within 14 days – a charge will show on your statement. It will be removed once we receive the equipment.


Alternatively, you can pay for the shipment on your own by mailing equipment to:

Contec
6800 Steele Creek Rd.
Charlotte, NC 28217

 

Midco Stores

You can drop off unused equipment at one of our Midco Customer Experience Centers during open business hours.

Need more help?

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Call 1.800.888.1300