Security | Midco Account & Billing Support

Customer Security

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Customer & Data Security

Midco is committed to security. We take abundant measures to keep our network – and your information – safe and private. There are steps you can take to help, too.

  • Midco monitors network activity to determine if there have been any security breaches, and responds appropriately, including and up to suspending or terminating accounts of any customers responsible for such breaches.
  • For Midco My Account and online shop, we take multiple steps to keep your information safe.
  • If you have a Midco email account, we provide email virus and spam protection.

Get tips to protect yourself on this page, and learn more about Midco security practices at

Midco complies with rules set by regulatory agencies when it comes to keeping your personal data secure. For example, we follow Customer Proprietary Network Information (CPNI) rules established by the Federal Communications Commission (FCC). We also comply with Federal Trade Commission (FTC) rules.

What is CPNI?

CPNI is information that telecommunications providers acquire about their subscribers, such as purchasing and calling habits. Examples of CPNI include telephone numbers customers call, call frequency, time, and duration, as well as which services customers use, such as internet, cable TV, caller ID and call waiting and others.

How does CPNI affect you?

When you call in, we will ask that you create a password and answer two security questions in the event you forget the account PIN. You can also create a PIN and security questions online through your My Account login. If you’re already registered for My Account, you’ll use your existing PIN and security questions to confirm your identity going forward.

What if I don’t want to create a PIN?

If you don’t want to establish a PIN, please note that Midco wouldn’t be able to disclose specific account information to you if you call us or connect to our support team. We would have to do one or any of the following:

  • Hang up and call you back at the telephone number listed on the account.
  • Mail or email the information to the address of record.
  • Ask you to stop in one of our Customer Experience Center locations to present valid photo identification.
Who decides the PIN?

If you don’t already have a PIN, you will decide it – or you can edit your existing PIN. It must be at least four digits long, and can’t include letters or symbols.

What if I need to have someone else access to my account?

If you’re the primary account owner on your Midco account, but need a spouse, roommate or other person to have access to your account information or contact us – you need to add that person as an authorized user on your account. You can add authorized users via My Account or by contacting us. Authorized users will set up their own security questions and be able to see your account PIN in My Account, but they cannot change your account PIN.

Will I be notified of account changes?

We are required to notify customers immediately following a change in address, when you add or change your account PIN addition, when you create or change your security questions, and when you create or change your online My Account.

Protecting Yourself

We want your online experience to be a positive one, and – most importantly – safe and secure. Follow these steps to help maintain your online security.

  • Phishing is a term used to describe a form of fraud where 'spoofed' e-mails are sent in an attempt to lead consumers to counterfeit websites designed to trick recipients into divulging personal dataThink before you open, post and respond. Always assume what you post online is available to the general public. Never reply to emails that ask for personal information – like User IDs, passwords, social security numbers, credit card numbers and bank account information.
  • Protect yourself from viruses. Don't open email attachments that you weren't expecting, or messages from unknown senders.
  • If you're unsure of the organization or the source of an email, call the organization by phone to verify a request is legitimate before responding.

Be vigilant about installing an antivirus program on all your computers, and keep it updated. There are many good commercial products, several of them free – like Avast! and AVG.

  • Both Microsoft and Apple issue periodic updates to their operating systems to fix newly discovered security flaws.
  • Be sure to keep other software products such as Adobe Reader and Adobe Flash updated as well. Most vendors provide information to help you make this process automatic.

  • If you have a wireless network in your home, be sure only the people in your household are using it. Without some basic changes to the factory settings on your wireless router, a neighbor or someone parked on the street could monitor your activity or gain access to your home network for illegal purposes. Learn how to view and modify your Wi-Fi network name and password.
  • If you have a combination cable modem/wireless router leased or purchased from Midco, these basic changes have already been made for you.
  • If you have any other type of wireless router, be sure you have changed the default administrator password of the wireless router and configure it to use an encryption method such as WPA/PSK or WPA2. Some older devices will only support a method called WEP. You can find information on how to make these changes on your router manufacturer's website or in their user manuals.

  • Everyone enjoys the entertainment found online. However, you are responsible for the proper use of your internet service. Unauthorized downloading and sharing of copyrighted materials (like movies, books and music) is a crime.
  • This activity can be traced to you, and some copyright holders have begun filing civil suits seeking significant financial penalties. Be sure everyone in your household understands the potential penalties resulting from copyright infringement.

Computer security experts advise that you may put your information at risk when you use a public computer for personal business. While Midco uses numerous security measures to protect your personal information on our Web site, the use of public computers may compromise the security of your information. Public computers include those in schools, libraries, coffee shops and more.

For maximum security, you may want to avoid using public computers when enrolling or modifying your personal or banking information.  

This material includes references to products, services and/or equipment not manufactured by Midco. The respective companies retain trademark and registered trademark ownership for those referenced items.