Support
How can we help you?
Have Midco SmartHOME? Get home security support.
Important: Keeping customers, team members and communities safe is a top priority. Due to the coronavirus, we are being extremely cautious about technicians visiting homes for installation and service appointments. Self-installation of internet and cable TV equipment is growing in popularity among our customers. Go to our COVID-19 updates page for broader information on Midco’s pandemic response.
Modem & TV Self-Installation
Installing new internet or TV equipment in your home? Find your equipment to begin. Self-installation varies based on service and equipment type, as well as some in-home factors.
We also have self-install steps for other wireless modems and wired, standard modems.
If your equipment doesn’t require a tech visit, we’ll deliver it to your home along with instructions to connect. We also have instructions online for internet, MidcoTV and cable TV services. If your equipment does require a technician visit, a Midco representative will work with you to set up that appointment.
- Check out our troubleshooting resources for your internet and Wi-Fi.
- Need help with your cable equipment or your MidcoTV? Having trouble with your remote? Those tools are online, too.
- If things still aren’t working like expected during your self-installation, contact us for help.
We are following public health guidelines and practicing social distancing. In addition, Midco technicians are calling every customer, prior to arriving at your home. They will ask you a couple of questions to make sure your home is healthy enough for them to enter. If at any time you want or need to reschedule a technician visit, please contact us, and we will be happy to do so.
If you connect your modem or TV equipment to a coax outlet and it doesn’t work, you may need to activate it.
Moving Made Easier
Midco removes one hassle from your move with our easy moving checklist! Whether you are headed across town or to another city, check with us to transfer your services to your new address.
New Customer Resources
Learn more about your new Midco services, see what to expect on your first bill, register for My Account online, and sign up for e-statements and Midco updates.
Common Questions
We want you to enjoy your services to the fullest – and feel like you’re getting value for what you’re paying. Check out these common questions to keep you connected and happy.
- Get help understanding your statement, especially if you’re a new customer receiving your first bill. Plus, sign up for e-statements.
- See how to set up auto pay or make a one-time payment.
- Learn how to troubleshoot internet or cable TV issues – including how to reboot your equipment.
- Find out how to view and change your Wi-Fi network key or password.
Status Center
Experiencing connectivity issues? Look up your address to see if there's an outage in your area - and check troubleshooting solutions.
My Account
See how you can use My Account to view and pay your statements, manage and troubleshoot your services - and let us know how you'd like Midco to communicate service updates to you.
