Support
Attention Midco SmartHOMETM Customers: As of April 15, 2021, we no longer provide or support Midco SmartHOME. Please review the communication you received via mail or email for details. If you have any questions, contact your new Vivint Smart Home rep at 1.866.201.7019 or TransitionService@Vivint.com. You may also reference our FAQ or contact us.
Helpful answers to thoughtful questions.
We want to keep you connected, entertained and happy. We’ve compiled commonly asked questions and their digital support answers for you.
Modem & TV Self-Installation
Installing new internet or TV equipment in your home? Self-installation varies based on service and equipment type, as well as some in-home factors (including whether your address has ever had active Midco services).
We have a complete self-install support library, whether you’d like to follow written steps or a video tutorial.
Important: Keeping customers, team members and communities safe is a top priority. Due to the coronavirus, we are being extremely cautious about technicians visiting homes for installation and service appointments. Self-installation of internet and TV equipment is growing in popularity among our customers. Go to our COVID-19 updates page for broader information on Midco’s pandemic response.
Extra Resources
Moving Made Easier
Midco removes one hassle from your move with our easy moving checklist! Whether you are headed across town or further away, check with us to transfer your services to your new address.
New Customer Tools
Welcome to Midco! Learn more about your new Midco services, see what to expect on your first bill, register for My Account online, and sign up for auto pay, e-statements and Midco updates.
Construction Support
Midco is moving in! How exciting! Learn all about our construction process, easements, what all those little flags mean and the steps we take to bring the best services right to your door.
Status Center
Experiencing connectivity issues? Look up your address to see if there's an outage in your area – and check troubleshooting solutions
My Account
See how you can use My Account to view and pay your statements, set up auto pay and manage your services. And let us know how you'd like to get Midco service updates, too
