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Self-Install Support

How to Self-Install Midco Services

Are you installing new internet or TV equipment in your home – or moving your existing Midco equipment to a new home? Here’s where you can find self-installation instructions to get connected quickly. (Note: Self-installation varies based on service and equipment type, as well as some in-home factors.)

Find your service and equipment to begin.

Internet Modems

Hitron
CODA-4582
Wireless Modem

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Begin Install

Guided Install

Self-Install Video

 

Arris
DG3450
Wireless Modem

Arris DG3450 wireless modem image

Begin Install

Guided Install

Self-Install Video

Hitron
CGNM-2250
Wireless Modem

hitron cgnm-2250

Begin Install

Guided Install

Self-Install Video

Hitron
CODA-45
Wired Modem

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Begin Install

Guided Install

Self-Install Video

You can find steps for installing other wireless modems on our modem installation page.

  1. Unplug the old modem.
  2. Self-install the new one. Follow the instructions in your modem box or choose from the online options above.
  3. Make sure to return leased equipment you’re not using to Midco right away to avoid equipment charges.

To connect your wireless devices to a secure, in-home network, you need your Wi-Fi network name (SSID) and your password/network key. Learn how to view and change your Wi-Fi credentials.

Find answers to common Wi-Fi questions – including how it works and how to connect devices, on our Wi-Fi support page.

Cable TV Equipment

HD Digital Adapter for Cable TV

HD digital adapter image

Begin Install

Guided Install

Self-Install Video

HD Digital Receiver for Cable TV

Pace digital receiver equipment image

Begin Install

Guided Install

Self-Install Video

Activate Your Equipment

If you’re self-installing eligible cable TV equipment such as digital adapters and digital receivers, you’ll reach a specific step where you need to activate the equipment. That’s when you enter the cable box serial number below and select Activate Now.

Required

Activation in Process

Activation may take up to 15 minutes. When it’s successful, a solid, green light appears on the equipment front.

  • If you can’t view a channel even with a solid green light, you may be on unauthorized channel not included in your cable package. Use your remote to try another channel.
  • If there’s an on-screen error message, refer to our list of common error codes.
  • If issues persist or your light isn’t solid green after 15 minutes, contact us.

We also have easy-to-follow steps for self-installing DVRs (current customers only) and CableCARDs. The TiVo DVR must be professionally installed by a Midco technician.

  1. Unplug the old equipment.
  2. Self-install the new one. Follow the instructions in your equipment box or choose from the online options above.
  3. Make sure to return leased equipment you’re not using to Midco right away – to avoid equipment charges.

MidcoTV

In some areas (just Grand Forks for now), we’re offering MidcoTV for new TV services. Here’s how to self-install.

Required: Midco Cable TV Customers Switching to MidcoTV

You must activate your MidcoTV to let us know you want to switch your signal from your old cable TV equipment to the new MidcoTV. Before you install MidcoTV, take a couple minutes and go to My Account to make this change.

We also have easy-to-follow steps for self-installing DVRs (current customers only) and CableCARDs. The TiVo DVR must be professionally installed by a Midco technician.

  1. Unplug the old equipment.
  2. Self-install the new one. Follow the instructions in your equipment box or choose from the online options above.
  3. Make sure to return leased equipment you’re not using to Midco right away – to avoid equipment charges.

Cable Outlet Issues?

Sometimes when you’re self-installing, there’s a problem with the cable wall outlet rather than your equipment. In this situation, you’ll want to:

  1. Try multiple cable wall outlets in your home.
  2. Consider if you need to activate a wall outlet.

Say you really want your modem in the living room, because it’s a nice central location, or your TV equipment needs to be right next to your bedroom TV. If those outlets pose problems, the outlet may be inactive. A Midco technician can activate outlets for you – or, if you're comfortable, you can activate your home's outlets. We've put together how-to steps and a tutorial video to help you.

Activate Outlets

More Self-Install FAQ

In many cases, you can self-install in your new home but it depends on how your new home is wired for Midco services. If you’re moving, make sure to contact us at least two weeks prior – so we can make sure services are ready for you.

If your home is eligible for self-install, all you need to do is bring your current equipment and cords with you – and follow the self-install instructions on this page.

Get more moving support

Send it back to us! Make sure to return leased equipment you’re not using to Midco right away to avoid equipment charges.