New Customer Support
Important: Keeping customers, team members and communities safe is a top priority. Due to the coronavirus, we are being extremely cautious about technicians visiting homes for installation and service appointments. Self-installation of internet and TV equipment is growing in popularity among our customers. Go to our COVID-19 updates page for broader information on Midco’s pandemic response.
New Customer Checklist
Is a Midco technician coming to your home? Our technician will professionally install your services and get you up and running. Before the visit, here are a couple things you should know:
- An adult aged 18 or older must be present for the visit.
- Please have at least one device set up per Midco service, so our technician can fully test your services.
- If you rent your home and are installing a cable outlet, please complete our Landlord Permission Form.
Here are some other important things to know.
If you’re having issues with your services and have tried resetting your equipment, there may be a larger outage affecting your area.
We offer several convenient ways to pay, including online, through our app, in person and by phone.
1 Midco customers get up to 10 Midco email accounts with Midco internet and/or cable TV services. TV Everywhere streaming is available through network apps for cable TV customers, based on their cable package.