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New Customer Support

Important: Keeping customers, team members and communities safe is a top priority. Due to the coronavirus, we are being extremely cautious about technicians visiting homes for installation and service appointments. Self-installation of internet and cable TV equipment is growing in popularity among our customers. Go to our COVID-19 updates page for broader information on Midco’s pandemic response.

New Customer Checklist

Self-installing? When your package arrives, follow the equipment’s self-install steps.

Set up user accounts in My Account for TV Everywhere streaming, included with TV service.1

Connect to your Wi-Fi on your devices – and set up your new Midco email account on your devices.

Sign up for My Account to view your statement, make payments, enroll in e-statements and more!

Sign up for auto pay in My Account so you never have to worry about missing a payment.

Technician Visit

Is a Midco technician coming to your home? Our technician will professionally install your services and get you up and running. Before the visit, here are a couple things you should know:

  • An adult aged 18 or older must be present for the visit.
  • Please have at least one device set up per Midco service, so our technician can fully test your services.
  • If you rent your home and are installing a cable outlet or Midco SmartHOME™, please complete our Landlord Permission Form.

Here are some other important things to know.

What to expect during tech visit

Troubleshooting

Internet

If you have trouble with your internet, or have questions about self-installing your modem, try these links.

Troubleshoot my internet
Reboot modem
Install modem

Cable TV

Not getting a signal? Have tiles on your picture? Remote not working? Select a link below to start troubleshooting.

Troubleshoot my cable TV
Reset cable box
Get TiVo DVR support

MidcoTV

If you're having trouble with your MidcoTV, start here. Just choose a link below to find support information.

Troubleshoot MidcoTV
Get remote support
Install MidcoTV

What else can we help you with?


Service Outage?

If you’re having issues with your services and have tried resetting your equipment, there may be a larger outage affecting your area.

Payment Options

We offer several convenient ways to pay, including online, through our app, in person and by phone.

1 Midco customers get up to 10 Midco email accounts with Midco internet and/or cable TV services. TV Everywhere streaming is available through network apps for cable TV customers, based on their cable package.