New Customer Support
Important: Keeping customers, team members and communities safe is a top priority. Due to the coronavirus, we are being extremely cautious about technicians visiting homes for installation and service appointments. Self-installation of internet and TV equipment is growing in popularity among our customers. Go to our COVID-19 updates page for broader information on Midco’s pandemic response.
New Customer Checklist
Is a Midco technician coming to your home? Our technician will professionally install your services and get you up and running. Before the visit, here are a couple things you should know:
- An adult aged 18 or older must be present for the visit.
- Please have at least one device set up per Midco service, so our technician can fully test your services.
- If you rent your home and are installing a cable outlet or Midco SmartHOME™, please complete our Landlord Permission Form.
Here are some other important things to know.
If you’re having issues with your services and have tried resetting your equipment, there may be a larger outage affecting your area.
We offer several convenient ways to pay, including online, through our app, in person and by phone.
1 Midco customers get up to 10 Midco email accounts with Midco internet and/or cable TV services. TV Everywhere streaming is available through network apps for cable TV customers, based on their cable package.