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We're experiencing high chat and call volumes, making wait times longer than normal. We encourage you to find answers to your questions online, as you may get answers more quickly. If you still need help, please be sure to contact us.

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Chat Hours

Customer Care

(Central Time)

Monday-Friday: 8 am-10 pm

Saturday-Sunday: 8 am-10 pm


(Central Time)

Monday-Friday: 8 am-7 pm

Saturday and Sunday: Chat not available

If you're contacting us for a service downgrade or cancellation, please call 1.800.888.1300 during these hours:
Monday-Friday: 8 am to 8 pm CT
Saturday: 8 am to 5 pm CT

We're not available to chat right now. Please call us at 1.800.888.1300.