Fiber Conversion FAQ | Midco Support

Fiber Conversion

Ready for faster, custom support? Log into My Account or register now.

Fiber conversions coming your way!

It’s an exciting time to be a Midco customer! We’re upgrading eligible customers to a fiber connection. This upgrade will bring increased reliability and performance to support all you do – all day long.

Ready to dive in? It all starts with fiber conversion.

Schedule an appointment.

As we get closer to completing construction, all eligible addresses will have to upgrade to fiber. Now's your chance to get your pick of appointment times to get those speedier speeds. If you don't contact us, we'll call you to schedule a time.

Let’s Chat

We’ve signed off for the night – but we’ll be back online bright and early tomorrow.

Chat hours

Text Us

Our texting hours are closed right now. Text Fiber2022 to 64326 and we’ll get back to you in the morning!

Text 64326

You can also call anytime at 1.800.888.1300.

Your free fiber conversion appointment.

If you’re an existing Midco customer, we schedule a free fiber conversion appointment to get you upgraded! A professional Midco technician will visit your home to transition your services to the new technology.1

What to expect:

  • The technician will call and/or text you when they’re on the way to your appointment.
  • Our techs always wear Midco gear and have a Midco badge, so you can be sure they are one of our team members.
  • The area around cable, power and networking outlets should be clear and easily accessible.
  • We will hang a new, unobtrusive box on the side of your house and potentially add an outlet.
  • This appointment will take approximately 2-3 hours.
  • Any technical issues will result in the technician restoring the previous services. A resolution will then be planned for another date/time.

Get more details on how to prepare for the Midco tech visit.

Tech Visit Appointment

Benefits of switching to fiber.

Now that’s fast.

Upload as fast as you download with symmetrical fiber speeds for more stable video calls, faster photo sharing and better gaming.

So very reliable.

Get all the things done with access to 5 Gig speeds on a strong and reliable internet connection that keeps pace with you.

Turn on MidcoTV

Tune in to the TV of tomorrow with MidcoTV, our personalized, all-streaming solution that keeps all your content all in one spot.

Changing to Fiber Services: What to Know

Internet switch to fiber.

See what’s staying the same and what’s changing when you switch from fixed wireless or cable modem internet service to super-powerful fiber internet.

  • Download speeds (unless you change packages)
  • Wi-Fi network name and password (if you wish)
  • How you connect devices to the internet
  • Enjoy faster upload speeds that match your downloads (also known as symmetrical speeds).
  • Gain greater reliability and capacity.
  • Experience lower latency (meaning you’ll have a better internet user experience, less buffering for streaming, gaming and video calls, plus faster web page loading).
  • The technician will install different internet equipment. We’ll swap your current modem for an optical network unit (ONU).

Important: All your fiber-delivered Midco services are tied to this ONU. So if you reboot your internet, it will also temporarily interrupt your MidcoTV service and reboot your home phone service. 

View fiber internet support 

Cable TV switch to MidcoTV.

What’s staying the same and what’s changing when switching from cable TV to MidcoTV.

  • Channel lineup and channel numbers (unless you change your TV package)
  • Access to TV Everywhere network apps
  • Recording capabilities with DVR (if you had a DVR prior)
  • Video ON Demand access
  • Enjoy more streaming opportunities with Google Play apps, some preloaded on the MidcoTV app.
  • It’s easier to watch what you want with robust, on-screen user guides with easy-to-use features.
  • Because existing DVR or TiVo DVR recordings will be lost in the transition, we recommend watching your existing recordings in advance of the fiber conversion appointment, if you’re able.
  • You’ll start using a different remote control with voice command capability.
  • Rebooting, restarting and error codes work differently with MidcoTV. Also, MidcoTV will be temporarily interrupted when you reboot your internet equipment (called an ONU or optical network unit).

Get more MidcoTV support 

Home phone switch to fiber-delivered phone.

See what’s staying the same and what’s changing when switching to fiber-delivered home phone.

  • Your phone number
  • Most phone features
  • How you access some phone features including call forwarding and voicemail will change.
  • Saved voicemails will be lost. Make note of important messages before the transition.
  • New phone modem does not include a battery backup. Purchase a backup battery by contacting us.
  • Terminating Call Manager is no longer available with fiber-delivered phone service. All phone lines automatically include robocall mitigation – and you can add on selective call rejection as a phone feature if you wish.
  • Your phone connection will reboot anytime you reboot your Midco internet equipment (called an ONU or optical network unit).

See all phone support

Fiber Conversion FAQ

Get answers to frequently asked questions regarding fiber conversion installations and service capabilities.

  • Midco statements reflect billing for services one month in advance. Your first statement after the fiber conversion will show both your previous and new services listed, as well as partial-month charges on your first statement after the change.
    • For example, your bill may show the old internet package with a partial-month amount for 10 days of service and the new fiber internet package for 8 days – up until your normal billing cycle
  • Your second bill after conversion should not have any partial-month services.
  • Your billing statement due date and timeframe will remain the same.

If there’s a technical issue during the fiber conversion appointment that prevents the technician from finishing, the technician will restore services to the prior packages. Midco will resolve the issue and work with you to reschedule the conversion appointment.

Troubleshooting and rebooting your equipment is different after the fiber conversion. All Midco services will be tied to a single ONU (optical network unit). Rebooting the ONU to troubleshoot internet will temporarily interrupt MidcoTV and phone services.

See fiber internet support to reboot the ONU 

Need More Help?

Let's Chat

Online Chat

We'd Love to Talk

Text 64326

Call 1.800.888.1300

1 Professional, in-person installation fee is $100. There is no charge for service visits, self-installation and current customer fiber transitions.