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Properties Support

Your place comes with Midco.

Move-in ready Midco? Check! If you’re here, you have our services included at your apartment, townhome, condo, or other type of rental unit – but you might have questions about how to get connected or which channels you have in your area.

We're here to support you. What kind of services do you have?

Upgrade or Add Midco Services

More speed. More channels. Just more, please! Your services are specialized and may come at a discounted rate, so contact us if you’re thinking about upgrading or adding services.

Call 1.800.571.5463

Troubleshooting Checklist

Check if you have one or multiple devices offline. Turn them off then on.

Test your speeds by running an internet speed test.

Are your services down? Check if there's a known outage in your area.

Unplug your equipment from power and wait 30 seconds. Plug it back in.

All Properties Support Topics

See all we have to offer for properties support.

Community Wi-Fi 360

Community Internet

Need more help?


Contact our properties support specialists for questions and assistance.

Call 1.800.571.5463