A residential proxy lets cybercriminals mask their activity by routing it through someone else's home internet, making it appear to come from the homeowner's address instead of their own. 

Most people don’t knowingly let someone misuse their internet connection. According to the FBI, residential proxies usually involve one of two situations: 

• You unknowingly agree to it, often buried in fine print  
• Your device is compromised without your consent or awareness

Common scenarios include: 

• Free apps and hidden permissions 
• “Free” VPN services 
• Compromised smart devices 
• Malware from pirated or free content 
• “Passive income” apps

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Criminals use residential IP addresses to hide their actions, which can cause problems for homeowners.  

Residential proxies and infected devices have been used for: 

• Phishing scams and identity theft 
• Malware distribution 
• Spam and fake account creation 
• Account takeovers, including banking and shopping accounts 
• Hiding the source of illegal online marketplaces 
• Bypassing purchase limits on high‑demand items like tickets or collectibles 

This can lead to security concerns, service disruptions or the need to investigate suspicious activity tied to your internet connection. 

Use trusted apps and devices.
Download apps only from official stores or reputable providers. Don't sideload apps on streaming devices or smart TVs, and avoid off-brand devices offering free content, as they often come with pre-loaded malware.  

Keep everything updated.
Keep your router, devices, apps and operating systems updated to protect against known security threats.  

Watch for suspicious emails and links.
Phishing emails are still one of the most common ways malware gets onto devices.  

Pay attention to connected devices.
Regularly check your home network with the Midco Wi-Fi app. Investigate any unknown or suspicious devices. 

If you suspect your device or internet connection is being misused: 

1. Secure your accounts immediately. Change passwords and enable alerts for unusual login attempts or transactions. 
2. Run antivirus or security software. Some malware can’t be removed by uninstalling apps alone. In serious cases, reinstalling the device’s operating system may be necessary. 
3. Report it. File a report with the FBI Internet Crime Complaint Center at IC3.gov. Include as many details as possible.

Midco only supports internet equipment that is approved and secure for use on our network. While the Federal Communications Commission (FCC) has updated rules for approving certain future routers produced overseas, existing customer equipment remains approved and supported with continued software and security updates. Our approved equipment list will continue to reflect devices that meet FCC requirements and Midco security standards.