Community Wi-Fi Support
We’ve strategically placed equipment in your residence to optimize your Wi-Fi connection – and your property manager is the key to getting you connected.
Check Your Email to Connect
Watch for an email sent by your property manager from Plume®, our secure Wi-Fi platform. This email includes a link to download the Plume Home™ app, where you’ll finish setting up your network.
After downloading the app:
- Open the Plume Home™ app and tap Sign in.
- ⚠️ Important: Use the same email address you gave your property manager. This is the email address used to set up your account.
- DO NOT TAP Create account. Your account has already been created – use Sign in to continue.
- Check your email inbox for a verification email from Plume Support, then tap Sign in to complete authentication.
- This step confirms it’s really you.
- Return to the app to finish setup.
- You will need to review the terms, privacy policy and notice of collections, then create your network name and Wi-Fi password.
Don’t see an email? Contact your property manager.
Using Your Plume Home App
Your connection comes with the complete package via your app:
- Automatic updates and optimization
- Built-in protection against cyberthreats
- Super customizable parental controls
- Device- or user-level management
Unit Equipment Notice
Your Wi-Fi service uses the in-unit equipment supplied by your property. Tenant-owned internet equipment is not supported.
Troubleshooting Your Connection
If you’re having issues with your internet speeds, you may need to check your wired and wireless connections.
- Make sure the cables or cords are clean and tightly connected, and any Ethernet (or network) cables click into place tightly at the back of the modem and on your computer or other device.
- Wireless signals can be impeded by large pieces of furniture or heat exhaustion. Make sure your equipment is well ventilated.
- Try turning your Wi-Fi on your device(s) off for 30 seconds and back on again.
- Unplug your equipment from power and wait 30 seconds. Plug it back in.
- Are your services down? Check if there's a known outage in your area.
Need more help or have another question? Contact our properties support team via chat or 1.800.571.5463.
