Community Wi-Fi 360 Support
Your rental unit comes with Wi-Fi! Let’s start securely adding devices to your unit’s network.
If your property has a standard Ethernet connection (without Wi-Fi), find support here.
Moving In & Out
Upon move-in, you’ll notice a Midco device mounted on one of your apartment walls. This equipment provides your internet connection. Do not move or remove this equipment.
When you move out, leave the provided equipment at your apartment and do not unplug it. If you have rented any additional equipment from Midco, learn how to return it.
Login and Passwords
- If you’re on-site, find and select your property’s Wi-Fi network (or SSID) from your list of available networks. Enter the network password: midcowifi!
- If your browser doesn’t redirect to the login site automatically, visit MidcoPropertyWiFi.com.
- Note: This network will be different from your public guest network.
- On the login screen, click Voucher Code Entry.
- Enter the voucher code provided to you by your property manager.
- Not sure where your voucher code is? Check your email or text messages. Your property manager might have sent your information when you signed a lease. If you don’t have a voucher code, contact your property manager.
- Check the box to agree to the user Terms and Conditions, then click Continue.
- After you’ve logged in, find the Your Details section to change your password to one that’s unique to you.
- Type in a new password in the Password field. Type it again in the Confirm Password field. For your security, we recommend using the following parameters:
- Your new password should be 10-15 characters in length, include one number, one letter and one special character.
- Passwords should not have the same number or digit repeated three times in a row.
- Passwords should not be a numeric sequence, such as 0123456789.
- Passwords should not contain, or match part of, a telephone number associated with this account.
- Enter in a unique, four-digit PIN code in the PIN field. Make sure to choose a number that’s easy to remember – you’ll need to know it whenever you call Midco for support.
- Click Save Your Details. To add additional devices, go to the Add Devices instructions below.
- Go to the Midco Community Wi-Fi 360 resident portal, which is available online at MidcoPropertyWiFi.com.
- On the login screen, enter your username (email) and password.
- Check the box to agree to user Terms and Conditions, then click Continue.
Managing Devices
For each new device you want to use, you’ll need to follow the instructions to add it as an authorized device on your Wi-Fi network.
- If you’re on-site, find and select your property’s Wi-Fi network (or SSID) from your list of available networks. Enter the network password: midcowifi!
- If your browser doesn’t redirect to the login site automatically, visit MidcoPropertyWiFi.com.
- Note: This network will be different from your public guest network.
- Log in to your Community Wi-Fi 360 portal using the account information you set up the first time you logged in.
- Once you’ve logged in on that device, your portal will automatically register and add it to your device list.
- If you’re on-site, find and select your property’s Wi-Fi network (or SSID) from your list of available networks. Enter the network password: midcowifi!
- Note: This network will be different from your public guest network.
- From a browser-enabled device, log in to your Community Wi-Fi 360 portal at MidcoPropertyWiFi.com using the account information you set up the first time you logged in.
- Under the Add Device section, fill in the information about your device:
- MAC Address: This is the media access control (MAC) or Wi-Fi address of the device. It is an alphanumeric ID in this format: A1:B3:E5:19:6F:BB and usually located under your device’s Network or System Settings. If you’re having trouble finding your MAC address, reference your device’s user manual or contact the device manufacturer.
- Device Name: Enter the nickname you’d like to use for your device.
- Device Description (Optional): Provide an additional device description.
- Click Add Device. If your device does not automatically connect, try turning it off, waiting a few minutes and turning it back on again. If you continue to have issues connecting devices, contact Midco at 1.800.571.5463.
- On the main screen, find the Manage Devices section.
- Select the device by clicking the box next to it or enter the device name or description into the Search bar.
- Choose Activate or Deactivate and select Yes to confirm when the message appears.
Internet Quick Start Guide
We’ve given you the information you need to get started, but you can also download a quick start guide PDF to learn more.
Important: Your Midco internet works best when all your wireless devices are securely connected via the portal. Please do not turn on other wireless access points or range extenders – and be sure to disable individual wireless device networks (for example, wireless printers). We want you and your neighbors to enjoy high speeds and minimal interference!
Legacy Managed Wi-Fi Properties
If you’re living in one of these properties, download your Quick Start Guide to activate your Midco services.
Select Your Residence
Upgrade or Add Midco Services
More speed. More channels. Just more, please! Your services are specialized and may come at a discounted rate, so contact us if you’re thinking about upgrading or adding services.
Serious about gaming? We also offer hardwire upgrades.
Need more help?
Contact our properties support specialists for questions and assistance.
