Midco Internet & Mobile Network Practices, Performance, and Terms Disclosure
Last updated: April 2026
Midcontinent Communications (“Midco”) is committed to transparency regarding how our broadband internet and mobile services operate. This disclosure describes network management practices, performance characteristics, and commercial terms applicable to Midco’s broadband internet and mobile services, as required by applicable law.
- General Network Practices (Applies to All Services)
Network Management & Open Internet Principles
Midco does not block, throttle, degrade, or prioritize lawful internet traffic based on content, application, service, user, or use of a non‑harmful device, except as part of reasonable network management practices or security measures described below.
Midco does not engage in paid or affiliated prioritization of internet traffic.
Midco reserves the right to take appropriate action in response to extraordinary circumstances, including denial‑of‑service attacks, security threats, or events that materially impact network integrity or customer service availability.
Factors Affecting Performance
Actual speeds, latency, and service performance are not guaranteed and may vary based on numerous factors, including but not limited to:
- Network congestion and simultaneous usage
- Customer location and distance from network facilities
- Equipment capabilities and configuration
- Internet traffic beyond Midco’s network
- Wi‑Fi connectivity and in‑home wiring
- Environmental factors and interference
- Network maintenance or upgrades
Performance is measured between the customer’s device and a point on the applicable Midco or mobile provider’s network and represents only a portion of the end‑to‑end internet path.
Network Security
Midco and its mobile network provider actively monitor network activity to protect customers and network infrastructure from security threats such as malware, viruses, botnets, spam, and denial‑of‑service attacks.
When a threat is identified, reasonable steps may be taken to isolate or block malicious traffic while minimizing disruption to legitimate services.
Midco employs specific security measures in the interest of our customers. By default, all incoming email to Midco internet servers is scanned for spam and viruses. If spam email or a virus is detected, the email message is deleted. Outgoing email is scanned for viruses and deleted if a virus is found. These email security measures apply only to email provided by Midco. Mail traffic from Google, Microsoft, Apple, and others is not subject to these security measures.
While Midco generally maintains an open network, Midco does filter commonly known virus and malware ports. These filtered ports are not utilized by normal internet services.
Midco seeks to protect customer security by implementing standard security measures, including password requirements for access to customer email and customer account information; limiting access to customer information by customer employees; and maintaining secure servers for customer information and email accounts. Attempts to breach customer information security are addressed based on the nature of the attempt and, depending on the circumstances, responses may include employee discipline, notification to the customer, blocking access to the customer account until security is reestablished or other appropriate measures. Midco monitors network activity to determine if there have been any security breaches and responds appropriately to any breaches. Responses may include suspending or terminating accounts of any customers responsible for such breaches.
Privacy & Personal Information
Midco’s collection and use of personal information is governed by U.S. law and our Privacy Policy, available at Midco Privacy Statement. Personal information is not shared with third parties except as necessary to provide services or as otherwise permitted or required by law.
Copyright Infringement Notices
Midco does not monitor customer content. If we receive a copyright infringement notice from a rights holder, we may forward the notice to the customer. Repeated notices may result in action under Midco’s Acceptable Use Policy. Customer identities are not disclosed absent valid legal process.
- Broadband‑Specific Terms (Midco Internet)
Broadband Network Technologies
All Midco internet products are provided by either a fixed wireless, hybrid fiber coaxial (HFC), fiber-to-the-curb (FTTC), or fiber-to-the-premises (FTTP) connection. The particular technology for your service will be based upon the nature of Midco’s network in your geographic area. The equipment required to connect a device to the internet depends on the type of technology employed to provide the service.
Midco’s fixed wireless network relies on microwave signals and antennas using point-to-multipoint signals across the 3.65 GHz and CBRS bands. A subscriber’s antenna will point at equipment on top of a nearby vertical structure that is connected to Midco’s fiber network.
For most homes and commercial locations, we use DOCSIS cable modem technology running on a FTTC architecture. Data transmission is bi-directional and may either be asymmetrical, meaning that download speeds (from the internet) are greater than upload speeds (to the internet) or symmetrical, meaning that both download and upload speeds are equal.
Midco’s HFC and FTTC network uses coaxial cable connecting each subscriber’s cable modem to an optical node and fiber-optic cables connecting the optical node, through distribution hubs, to the cable modem termination system (CMTS), which is also known as a data node. CMTS devices are then connected to higher-level routers, which in turn are connected to Midco’s internet backbone facilities. Each CMTS has multiple ports that handle traffic coming into and leaving the CMTS. In particular, each cable modem deployed on the Midco Network is connected to the CMTS through the ports on the CMTS or through RPHY via virtual ports. Both physical and virtual ports can be either downstream ports or upstream ports, depending on whether they send information to cable modems (downstream) or receive information from cable modems (upstream). Both types of ports can experience congestion that could degrade the broadband experience of our customers.
Midco internet service may also be provided by FTTP over our fiber-optical network. Midco fiber customers connect to our network with an optical network unit (ONU).
Midco internet service is designed to be a low latency, “always on” service ideal for a wide variety of demanding internet applications, including real-time applications such as gaming and video streaming, plus standard web browsing, email, photo uploads, etc. Network maintenance occasionally may be necessary to ensure that our network technology grows to meet the increasing demands of our customers. Coaxial and fiber network maintenance is generally infrequent, brief and conducted between 12 am and 6 am (CST) with notifications provided for interruptions expected to last more than two hours. In certain situations, we may need to perform network maintenance during the day. In those cases, we will provide notifications in advance using text, email or physical mail.
Broadband Device Requirements
Customers must use Midco‑approved equipment. Approved modem lists are available at Midco.com/modems (residential) and business.midco.com (business).
Fiber customers are provided with an optical network unit (ONU).
Broadband Performance & Speeds
Midco provides residential customers with a variety of high-speed broadband internet service plans or tiers ranging from up to 35 Mbps to 100 Mbps on its fixed wireless internet network, up to 250 Mbps to 2 Gig on its HFC & FTTC network, and up to 250 Mbps to 5 Gbps on its FTTP network. All speeds are advertised as “up to” a specific speed based on the tier to which a customer subscribes. Actual speeds vary and are not guaranteed. The actual speed that a customer will experience while using the service depends on a variety of conditions, many of which are beyond the control of Midco, including but not limited to the customer’s connection to the cable modem, performance characteristics of other networks accessed by the customer, network overhead, customer-owned equipment limitations and network management practices as described below. Because of these performance characteristics, Midco provisions modems at 10% above the “up to” maximum advertised speed.
Midco’s reported average speeds are based on third party testing. The upload, download, and latency reported are the median of actual customer speeds as measured from all hours and all days within a testing period. Speed data is measured and updated at least once annually. In certain circumstances, when launching new speed tiers or implementing new technologies, Midco will utilize and publish internal testing data. Internal testing data will be updated with third party testing of customer speeds when sufficient data is available. Unless otherwise noted, speeds are measured on the Midco Network to the customer's end device, directly wired to the Midco cable modem.
Midco offers residential customers a variety of broadband internet service tiers that may affect the suitability for online activities, the number of users and the number of connected devices. To view the suitability of available packages, including average upload, download and latency data, visit Midco.com/Shop. Current customers may also view average speed data for their current package by visiting their My Account portal. Lastly, Midco internet customers can check the speed performance of their current internet connection using the Midco Speed Test.
Broadband Congestion Management
Midco’s primary congestion management practice is ongoing investment in network capacity and infrastructure. Other than service tier speed limitations and security practices, Midco does not employ active congestion management techniques.
Non‑Broadband Services on the Network
Certain Midco services, such as voice and video, may use shared infrastructure but are delivered over segregated network resources or receive prioritization where required (e.g., 911 calls). These services generally do not materially impact broadband internet performance.
III. Mobile‑Specific Terms (Midco Mobile)
Mobile Network Delivery
Midco Mobile service is provided using our wireless network provider’s mobile network. Certain network practices, performance characteristics, and limitations are based on how that provider’s network is designed, managed, and operated.
Mobile Device Compatibility
Customers may use 4G and 5G capable devices of their choice provided the device is:
- FCC‑approved
- Compatible with the mobile network technology
- Eligible under the customer’s selected plan
- Used in a manner that does not harm the network or other users
Devices must comply with Midco’s Terms of Service and Acceptable Use Policy at Midco.com/legal.
Mobile Performance Characteristics
Wireless performance varies and is influenced by factors such as proximity to cell sites, terrain, building materials, device capabilities, radio interference, and network congestion.
Mobile services share network resources with other services, including voice, video, public safety, and emergency services. During emergencies or periods of congestion, certain traffic may be prioritized to support public safety or national security needs.
Expected Mobile Speeds & Latency
Based on data provided by our network provider, customers may generally expect the following ranges, subject to plan limits and conditions:
|
Speeds |
||
|
Technology |
Expected Download Range |
Expected Upload Range |
|
4G LTE |
11-64 Mbps |
1-10 Mbps |
|
5G |
35-158 Mbps |
3-21 Mbps |
|
Latency |
|
|
Technology |
Expected Latency Range |
|
4G LTE |
28-47 milliseconds |
|
5G |
24-32 milliseconds |
Availability of 4G LTE or 5G depends on device compatibility and coverage.
When streaming video over Midco Mobile’s underlying network provider, video quality is limited to 480p (DVD quality). Actual viewing quality may be further reduced depending on the resolution provided by the streaming service and current network conditions. Customers watching on smartphones or other small handheld devices are unlikely to notice a significant difference between high‑definition and standard‑definition video, while differences may be more noticeable on larger screens.
Mobile Data Usage & Roaming
Some Midco Mobile plans include a monthly allotment of high‑speed data. After the allotment is used, data speeds may be reduced (typically to 256 Kbps) for the remainder of the billing cycle.
When roaming on another carrier’s network, coverage, speed, and service quality are not guaranteed. Roaming data speeds may be reduced or roaming service suspended at any time.
- Commercial Terms (All Services)
Pricing
Residential pricing is available at Midco.com/shop.
Business pricing is available at Midco.com/business.
Midco does not impose data caps or usage‑based billing for residential broadband services. Early termination fees may apply to certain business services.
Terms, Acceptable Use & Changes
Midco services are subject to the company’s policies, terms and conditions as posted at Midco.com/Legal. These policies, terms and conditions limit the company’s liability for service outages and other service-affecting conditions and requires customers, among other things, to pay for the services they purchase; to use the service for lawful purposes; to comply with the company’s Acceptable Use Policy; and to return any rented equipment in good condition once they no longer are purchasing services. Customers should read Midco policies, terms and conditions before purchasing services from the company. The company’s policies, terms and conditions may be changed at the company’s discretion in accordance with the terms of these legal documents.
Midco services are subject to the company’s Acceptable Use Policy. The Acceptable Use Policy, among other things, prohibits use of the service: (1) for unlawful purposes; (2) to harass or defame other individuals; (3) for commercial purposes (if purchased as a residential customer); or (4) to operate a server at the customer’s premises unless the customer specifically has purchased a service that permits such a use. Customers should read the entire Acceptable Use Policy before purchasing services from the company. The full Acceptable Use Policy is available at Midco.com/Legal. The Acceptable Use Policy may be changed at the company’s discretion, with or without notice.
We consider the privacy of our subscribers to be very important, and we are committed to keeping nonpublic personal information about our subscribers secure and confidential. Midco services are subject to the company’s privacy policy for broadband internet service. Midco’s full Privacy Policy is available at Midco.com/Legal. The Privacy Policy may be changed at the company’s discretion, with or without notice.
Under the Privacy Policy, Midco may remotely check your modem to the extent necessary for determining whether it is susceptible to unauthorized access or the dissemination of computer viruses. We may also keep records of research concerning subscriber satisfaction with our services, which are obtained from subscriber interviews and questionnaires. In addition, we may have a record of whether you rent or own your home in the event that landlord permission is required prior to installing or maintaining our facilities and may keep records of violations and alleged violations of Midco policies, terms and conditions, and other rules governing your use of the ISP service, including, but not limited to, the Acceptable Use Policy. We may sometimes obtain publicly available information about our subscribers from third parties.
The information described in the preceding paragraph is used for purposes such as sending you pertinent information about our services; maintaining and improving the quality of our services; answering questions from subscribers (i.e., for troubleshooting); ensuring compliance with relevant law and contractual provisions; protecting against unauthorized use of the services we provide; marketing cable or other services or products in which you may be interested; and for tax and accounting purposes.
Our system, in delivering and routing the ISP services, may automatically log information concerning internet addresses you contact and the duration of your visits to such addresses. We will not use or disclose any personally identifiable information that may be derived from these logs for marketing, advertising or similar purposes. We, in providing the ISP service to you, also have access to personally identifiable information about you or your ISP account, including the name and address associated with a given IP address assigned to the customer's modem at any particular time or, possibly, one or more email accounts. You have consented, in your Subscription Agreement, to the collection of personally identifiable information as described in this paragraph.
The company also may collect and store data on usage levels, sites accessed and other usage characteristics for internal management purposes, including network design, capacity planning and analysis, and implementation of network management practices. Information the company collects or stores may be subject to disclosure to law enforcement and national security officials with appropriate authorization under state or federal law.
Questions or Complaints
Questions regarding this disclosure or Midco services may be directed to:
Email: ServiceComplaints@midco.com
Mail: Midco, PO Box 5010, Sioux Falls, SD 57117
Options for resolving complaints or disputes and questions from end users are reflected in Midco’s policies, terms and conditions posted at Midco.com/Legal. Inquiries should be directed to the specified contacts in those legal documents.
To view Midco’s Broadband and Mobile Nutrition Labels in a machine-readable format, click here.
