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Community Internet Support

Your rental unit comes with a direct Ethernet connection! Use the equipment and cord(s) provided to connect a desktop or laptop computer, gaming device, router or wireless modem – or any other Ethernet-capable devices.

Be aware that your equipment may vary based on where you live, but either way you’re getting a great connection with equal upload and download speeds.

If you have Wi-Fi provided at your property, find support here.

Connect with Community Internet

Available everywhere Midco services are. Call us if you have questions about what equipment you have.

Upon move-in, you’ll notice a Midco device mounted on one of your apartment walls – or in a wiring cabinet in your apartment laundry or utility room.1 This equipment provides your internet connection. Attached to the device is a power cord, an Ethernet cord and possibly a coax or cable cord.2 Do not move or remove this equipment.

When you move out, leave all the provided cords and modem at your apartment. If you have rented any additional equipment from Midco, such as a wireless modem, learn how to return it.

  1. If it is not connected already, connect the coax cable from your cable wall outlet to the cable (RF In) connection on your modem. Make sure the connection is finger tight.
  2. If it is not plugged in already, plug the power cord into your modem and then into an electrical outlet.
  3. Connect the Ethernet cable from your modem’s Ethernet connection to your device’s Ethernet connection.
  4. Ensure the Power, DS, US and Online lights on the front of the modem to stop flashing and remain lit. This may take up to 15 minutes. Open your web browser and visit a public website such as Midco.com to test your connection.
  1. Unplug the modem power cord from the back of the modem and the electrical outlet. If applicable, unplug the router power cord as well.
  2. Wait 15 seconds, and then plug the modem power cord back into the electrical outlet. Wait for the Power, DS, US and Online lights on the front of the modem to stop flashing and remain lit. If applicable, plug the router power cord into the electrical outlet.
  3. Restart your device.
  1. If it is not already, connect the coax cable from your cable wall outlet to the cable (RF In) connection on your modem. Make sure the connection is finger tight.
  2. If it is not already, plug the power cord into your modem and then into an electrical outlet.
  3. Connect the Ethernet cable from your modem’s Ethernet connection to your router’s WAN/Internet connection.
    • Connect additional Ethernet cables from the router’s Ethernet connections to your devices’ Ethernet connection.

If your device does not connect, try restarting your device or refer to your router’s instruction manual for troubleshooting.

Connect with Community Fiber Internet

Available in select markets. Call us if you have questions about what equipment you have.

Upon move-in, you’ll notice a Midco device mounted on one of your apartment walls.1 This is your optical network unit (ONU) that provides your internet connection – similar to a modem. Attached to the unit is a power cord and Ethernet cord.2 Do not move or remove the ONU.

When you move out, leave all the provided cords and equipment at your apartment. You can even leave cords plugged in. If you have rented any additional equipment from Midco, learn how to return it.

 

  1. If it is not already, plug the power cord into your ONU and then into an electrical outlet.
  2. Wait for the status (@) light on the front to stop blinking blue and become solid white. This may take up to 15 minutes. If your ONU was already plugged in when you arrived, it may already appear white.
  3. Connect the Ethernet cable from your ONU’s 1 Gig Ethernet Port connection to your device’s Ethernet connection.
  4. Open your web browser and visit a public website such as Midco.com to test your connection.
  1. Unplug the power cord from the back of the ONU and the electrical outlet.
  2. Wait for the status (@) light on the front to stop blinking blue become solid white.
    • If your status light is blinking green, your device is downloading a new firmware update. Wait for your ONU to update. Like all hardware, your equipment sometimes needs an update (even if it’s new). This can take up to 60 minutes, so feel free to check back in a bit. When the update is done, the light will show solid green, and then turn to solid white.
    • If your status symbol continues to blink blue for more than 15 minutes or shows solid red, reach out to Midco.
  3. Retry steps 3 and 4 above.

Or, try restarting your device.

  1. If it is not already plugged in, plug the power cord into your ONU and then into an electrical outlet.
  2. Wait for the status (@) light on the front to stop blinking blue and become solid white. This may take up to 15 minutes. If your ONU was already plugged in when you arrived, it may already appear white.
    • For ONU troubleshooting, refer to instructions above.
  3. Connect the Ethernet cable from your ONU’s Ethernet connection to your router’s WAN/Internet connection.
  4. Open your web browser and visit a public website such as Midco.com to test your connection.

If your device does not connect, try restarting your device – or refer to your router’s instruction manual for troubleshooting.

Upgrade or Add Midco Services

More speed. More channels. Just more, please! Your services are specialized and may come at a discounted rate, so contact us if you’re thinking about upgrading or adding services.

Looking for wireless connectivity? Contact us about installing Wi-Fi!

CALL 1.800.571.5463

Need more help?


Contact our properties support specialists for questions and assistance.

Call 1.800.571.5463

1 If your modem is located in your apartment’s laundry or utility room, a network outlet in the living room will be activated with your internet service for easy access.

2 If you do not have an Ethernet cord, contact your property manager.