We’ve strategically placed equipment in your residence to optimize your Wi-Fi connection – and your property manager is the key to getting you connected.  

Install Guide

Check Your Email to Connect

Scope your inbox for an email from Plume, our secure Wi-Fi platform. From there, you’ll see a link to download the HomePass^® by Plume app to set up your secure connection.  

Don’t see an email? Contact your property manager.  

Using Your Plume HomePass App  

Your connection comes with the complete package via your app:

• Automatic updates and optimization
• Built-in protection against cyber threats 
• Super customizable parental controls 
• Device- or user-level management  

If you’re having trouble using your app, it’s very similar to our Midco Wi-Fi app, and here are some support topics that our customers find useful:  

• Private Wi-Fi Addresses
• Managing Devices
• Speed Test
• Passwords
• Parental Controls
• Time Outs
• Adblocking

Troubleshooting Your Connection  

If you’re having issues with your internet speeds, you may need to check your wired and wireless connections. 

• Make sure the cables or cords are clean and tightly connected, and any Ethernet (or network) cables click into place tightly at the back of the modem and on your computer or other device.
• Wireless signals can be impeded by large pieces of furniture or heat exhaustion. Make sure your equipment is well ventilated. 
• Try turning your Wi-Fi on your device(s) off for 30 seconds and back on again. 
• Unplug your equipment from power and wait 30 seconds. Plug it back in.
• Are your services down? Check if there's a known outage in your area. 

Need more help or have another question? Contact our properties support team via chat or 1.800.571.5463.