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Customer Care Careers

Rewarding career helping others.

Delivering a great customer experience is a top priority at Midco – and we value our customer care professionals who are on the front lines making it all happen. We're looking for team members who are passionate about making sure our customers get the most out of their services.

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People person? You're our person.

When something isn't working, who do our customers call? They turn to our Customer Care team for help. We're looking for support experts who enjoy working with people and solving problems. Our customer support experts work with customers to take care of many needs, including:

  • Help with billing questions and payments.
  • Answer questions about services.
  • Troubleshoot technology.
  • Update account information.
  • Reset passwords.

 

Why pick Midco?

Midco offers perks and benefits you don't find everywhere. Do free and discounted services – like internet and TV – appeal to you? At Midco, you'll get that, and enjoy other benefits including medical, dental and vision insurance, 401(k), tuition reimbursement, wellness programs, profit sharing, paid time off and so much more!

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Advance your career here.

We’re proud to offer many advancement opportunities to our team members. You can earn different levels of expertise by adding to your knowledge about Midco services, equipment and processes. Within a few years, you could move up to lead your own team. You can also work your way into other areas that might fit your interests.1

  • Technical support
  • Training
  • Quality assurance
  • Account management
  • Business customer care
  • Residential or business sales

We’ll help you work toward your goals.

Where We're Hiring

We have customer care support experts located throughout our footprint, in cities large and small. Here are just a few areas where we’re hiring: 

Eastern North Dakota

Home of the Dakota Zoo and Plains Art Museum – and Midco customers in communities such as Fargo, Bismarck and Williston. 

Eastern South Dakota

From Falls Park along the Big Sioux River to the Great Plains Zoo, Midco serves communities across eastern South Dakota, including Sioux Falls, Yankton and nearby towns. 

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1 This page shows typical career paths employees follow in this department at Midco. Exceptions can be made, depending on workforce needs and other factors.