Fraud Prevention
Fraud Prevention
Unfortunately, phone fraud is big business. Midco is serious about protecting you from fraud and scams, and that’s why our team of experts actively monitors our network 24/7/365 for potential fraud.
Midco also uses a robust robocalling solution that uses a combination of advanced analytics, overwriting of a caller ID name and STIR/SHAKEN technology to evaluate inbound/outbound calls – and compare data with other phone carriers. While the robocall mitigation technologies cannot stop all spam calls entirely, it can help you avoid bad calls and only answer good ones. You will see “Potential Spam” on your caller ID when a suspected robocall is coming in.
High-Fraud Areas
If your account is flagged for making a higher than usual call volume to an area that has high fraud activity, Midco will reach out to you and confirm if these calls are indeed valid.
Midco actively monitors areas around the world that generate a high volume of fraudulent or scam calls, though, scammers and fraudsters can be found anywhere.1 Some of the highest countries and regions for generating these fraud calls are:
- The Philippines
- Jamaica
- Cuba
- Barbados
- St. Kitts & Nevis
- Austria
- Anguilla
- Dominican Republic
- Morocco
- Israel
Call Termination for High-Fraud Areas
To protect our customers from fraudsters, many numbers to high-fraud areas are blocked. If you hear the message “The number you have dialed cannot be completed,” there is a possibility that the number you are calling is within a high-fraud area. If your call is to someone you know or a valid establishment, please contact us for assistance.
Compromised Devices
Though it rarely affects residential customers, it is sometimes possible for your phone equipment to be compromised by fraudsters. Midco monitors overall account activity for increases in outgoing call volumes, specifically calls to high-fraud areas. If your account is flagged as potentially having been compromised, we will immediately alert you to identify if further action is needed.
Protect Yourself
Even with Midco taking measures to protect phone customers, the best way to avoid becoming a victim of phone fraud is to protect yourself. Learn more about common types of fraud to be on the lookout for and protect yourself from unwanted calls, phone scams and fraudulent charges.
Protect yourself from phone fraud
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1 Regions and countries monitored for high fraud are determined by distributed lists from the Communications Fraud Control Association (CFCA). They are subject to change.
