My Account Contact Preferences

Contact Preferences

Ready for faster, custom support? Log into My Account or register now.

We encourage customers to create or review their profile in My Account – and update their contact preferences.

With a My Account profile from Midco, you can:

  • Manage account users.
  • Set contact preferences.
  • Pay your bill.
  • Get important account notifications.
  • Receive personalized support for the services you have.
  • Access other Midco services, including the MidcoTV app, the Midco Wi-Fi app and TV Everywhere streaming.1

Review some of the most frequently asked questions.

With a My Account login, you have access to account and service information in one convenient place. From here you can:

  • View your statement.
  • Pay your bill.
  • Set contact preferences.
  • Get important account notifications.
  • Find personalized support tips.
  • Activate, troubleshoot and reboot your equipment.
  • Manage authorized and entertainment users.
  • Log in to the MidcoTV app, the Midco Wi-Fi app and TV Everywhere streaming.1

Signing up for My Account is easy. Visit our Create My Account page for guidance.

You can also watch this step-by-step video to help you register.

We need an email address to create a My Account login. This gives us a place to send a confirmation email to verify your account, get you logged in and allow for forgotten password resets.

We also want to make sure you get the information you need. From service updates to special offers, supplying us with an email address ensures you’re not missing a thing. Of course, you can always change your email notification preferences in My Account at any time.

This email address and password is also how customers log into other Midco services, including the MidcoTV app, the Midco Wi-Fi app and TV Everywhere streaming.1

When you register for My Account with your cell phone number or add it to an existing My Account profile, you’re able to log in with a one-time passcode – in the event you forget your passcode.

You can receive Midco notices by text message only if you wish – even if you provide an email address on record with Midco. Just check your communication preferences in My Account.

  1. Tap Account.
  2. Update contact preferences on the My Profile tab.

You can select what types of communications you want to receive and how you want to receive them. Choose whether messages are sent by mail, email or text. In My Account preferences, you can opt-in to receive:

  • Billing/Paperless Billing: We’ll let you know when your paperless bill is ready to view online, and payment is complete – plus other billing updates.
  • Service-Related: You’ll receive communications regarding your active services. Find out when there’s a planned service upgrade or an outage in your area, enhancements to your current services, important support information, channel changes, surveys and more.
  • Promotions: Get messages about new programming, ON Demand content, promotions and more.

Service-related and promotional preferences are unique to each user. Due to federal regulations, we may still send certain communications by mail. For more details, view our privacy statement.

Yes. There are several types of profiles you can create for the users in your home. In fact, we recommend having different profiles for each user – especially if you have entertainment subscriptions.

Account Owner: The account owner is the primary person associated with the account. This person can access and manage every aspect of the account and services – and sign up for email and/or text notices.

Account + Entertainment User: These users can make changes to their Midco services, add account users, sign up for email and/or texts and more. They can also access the Midco apps associated with their subscriptions, including the MidcoTV app, the Midco Wi-Fi app and TV Everywhere streaming.1

Entertainment Only User: These users can access TV Everywhere streaming and the MidcoTV app based on account subscriptions. This is a great option for the kids in your home. Entertainment Only users cannot make service changes, access My Account and the Midco Wi-Fi app, or sign up for email and/or text updates.

Email addresses can be on multiple accounts only if they're linked or combined within My AccountIf your email is linked to more than one account, your user profile will need to be updated on those accounts.

Contact us so we can walk you through these changes. 

You can also link your accounts in the My Account portal if you are the Account Owner. See our Create My Account page for instructions on linking accounts.

Add an Account Profile

  1. Log in to My Account or the My Account app.
  2. Tap Account.
  3. Select the Manage Users tab.
  4. Scroll to the Add A New User section. Select Add.

Edit an Account Profile

  1. Log in to My Account or the My Account app.
  2. Tap Account.
  3. Select the Manage Users tab.
  4. Select Edit next to the user profile you want to update.

Remove an Account Profile

  1. Log in to My Account or the My Account app.
  2. Tap Account.
  3. Select the Manage Users tab.
  4. Select Delete next to the user profile you want to remove.

Delete Primary User Account

  1. Log in to My Account or the My Account app.
  2. Tap Account.
  3. Tap Delete Profile at the bottom of My Profile tab. This will delete the primary user and all other users on account.
  4. Tap Delete Profile to confirm.

Must have a MidcoTV, Midco Freestyle Wi-Fi and/or a Midco cable TV subscription to access these features.