Equipment Installation
Self-Install Internet Equipment
You don’t have to be a techie to self-install. In some cases, we can send you equipment and helpful self-installation steps.
There are a few factors that determine whether your home is eligible for self-installation, including existing Midco technology connected to your home and the services you select. We’ll let you know what’s possible at your address when you shop online or give us a call.
Note: If you have an old Midco modem on your account, it will remain active for 14 days. If you leased it from us, please return it by mailing back to Midco using the box you received for your new modem. A prepaid return label has been included.
If you bring your own router, you can self-install your router with your Midco Fiber Internet.
- Connect an Ethernet cable from the 10G Ethernet port on the back of your ONU to your wireless router.
- Follow the steps in your device’s user manual to set up your router, and start connecting your wireless devices.
Hardwired devices (such as a gaming console) can be connected directly via Ethernet to available extender ports. Or, if the optional network switch is connected to your extender, connect additional hardwired devices directly to the switch.
Choose the right location. Where you place your modem can impact how your internet performs. For the best connection, make sure your modem:
- Has good air circulation.
- Is placed in an area that won’t get hot.
- Is in a high, central location.
- Is positioned away from other wireless devices.
Installation Troubleshooting
If you are self-installing your modem and are having trouble:
- Check if the modem is controlled by a light switch.
- Try different outlets to see if the one you're using is inactive. If you find the modem works when connected to a different outlet, you can activate the outlet you want to use.
Did you buy your own modem?
- Check our approved modems list to make sure you have one compatible with our network.
- Call us to activate your modem. Have the modem modem number, serial number and mac address ready (normally found on the bottom or back of your modem).
Midco Wi-Fi Support
Shiny new extender(s)? How exciting! Get all the support you need from downloading the app to turning on parental controls.
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This material includes references to products, services and/or equipment not manufactured by Midco. The respective companies retain trademark and registered trademark ownership for those referenced items.
