Reboot Equipment
Reset Your Equipment
Like your computer, smartphone and other tech, modems need periodic resets, too, because things can go wrong from time to time. Your modem is like a computer. It has a CPU, memory and local storage – all running on an operating system. Rebooting helps clear out outdated or invalid network information – and reset your system after firmware or software updates.
Important: If you reboot your modem, ONU or router, it will reboot all equipment and devices connected to it – including your equipment for Midco internet, TV and phone services.
Reboot Modem, Router, and Pods
If you have a separate wireless router, when you reboot your modem, you may need to manually reboot your router, as well. If you have Midco Wi-Fi, you may also need to manually reboot any pods you have.
- Unplug the small, black power cord from the back of the modem. Check the front of the modem to ensure that all the lights have turned off.
- After 30 seconds, plug in the modem.
- Once power is restored, wait up to five minutes for the modem to come back online.
- Some lights may flash on and off while your modem reboots. Wait for modem lights to be fully lit (not blinking).
- If you have a router connected, reboot that equipment after your modem is back online.
- Test the connection again by attempting to access a public website such as Midco.com.
If you need assistance, please contact us.
- Log in to My Account.
- Go to Internet. Under your modem equipment, select Reboot Modem.
- Check the front of the modem to ensure that all the lights have turned off.
- Wait up to five minutes for the modem to come back online.
- Some lights may flash on and off while your modem reboots. Wait for modem lights to be fully lit (not blinking).
- If you have a router connected, reboot that equipment after your modem is back online.
- Test the connection again by attempting to access a public website such as Midco.com.
If you need assistance, please contact us.
- Log in to your account in the My Account app (available in the App Store and Google Play1).
- Select Services from the bottom menu.
- Choose Internet and then Reset My Equipment.
- If the reset is successful, a message will display in the app. If you don’t receive a success message, contact us.
- Check the front of the modem to ensure that all the lights have turned off.
- Wait up to five minutes for the modem to come back online.
- Some lights may flash on and off while your modem reboots. Wait for modem lights to be fully lit (not blinking).
- If you have a router connected, reboot that equipment after your modem is back online.
- Test the connection again by attempting to access a public website such as Midco.com.
If you need assistance, please contact us.
- Unplug the small, black power cord from the ONU and the router. Check the front to ensure that all lights have turned off.
- After 30 seconds, plug the power cord back in to the ONU.
- One power is restored, wait up to five minutes for the ONU to come back online. Wait for the lights to be fully lit (not blinking).
- Plug the power cord back into the router after the ONU is back online.
- Test the connection by attempting to access a public website such as Midco.com.
If you have Midco Wi-Fi, you may also need to manually reboot any pods you have.
If you need assistance, please contact us.
Reboot Router and Antenna
Having trouble with your fixed wireless internet connection? Rebooting your equipment helps clear out outdated or invalid network information and reset your system after firmware or software updates.
- Unplug the small, black power cord from the back of the router. Check the front of the router to ensure that all the lights have turned off.
- After 30 seconds, plug in the router.
- Once power is restored, wait up to five minutes for the router to come back online.
- Some lights may flash on and off while your router reboots. Wait for router lights to be fully lit (not blinking).
- Test the connection again by attempting to access a public website such as Midco.com.
If you need assistance, please contact us.
- Unplug the power adapter (also known as a power over Ethernet, or PoE, cable, shown above) that connects your antenna to your router.
- After 30 seconds, plug in the adapter.
- Test the connection again by attempting to access a public website such as Midco.com.
If you need assistance, please contact us.
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1 Apple and the Apple logo are trademarks of Apple, Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Android, Google Play and the Google Play logo are trademarks of Google Inc.
