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Password & PIN

Forgot Password

We all have a lot of passwords to remember. If you forgot your password for My Account, check out the steps here to get things reset so you can log in again.1

If you’re looking to reset your Midco email password instead, click the link below. Important: as of August 4, 2020, you now use your My Account login to access TV Everywhere – rather than a Midco email address.

Use your Midco account credentials to access My Account and TV Everywhere streaming apps (available with TV packages).1

If you have your mobile number saved to your profile: 

  1. Go to the My Account login screen or the My Account app.
  2. Use the log in by text option to receive a one-time passcode to log in. Then, you can change your password in your Settings.

If you don't have your mobile number saved:

  1. Go to the My Account login screen or the My Account app, and select Forgot Password?
  2. Enter the email address associated with your account. We’ll send you an email with a link to reset your password.
    • If you don’t see the email, check your junk or spam folders.
  3. Click the link and enter a new password for your account.
    • Your password must be between 8 and 32 characters long.
    • For security purposes, you must include at least one number, one uppercase letter and one lowercase letter. Special characters are allowed, but not required.
    • A strong password should appear to be a random string of characters, and should not include personal information or dates that are easily identifiable as unique to you.
  4. Select Change Password. An on-screen message will display when your password has been successfully changed.
  5. Log in to My Account or the My Account app with your new password.
 

If you know your My Account password, but want to change it, you can update it in My Account.

My Account Online
  1. Log in to My Account.
  2. Select the Settings tab.
  3. Under My Account Profile, choose Reset Password. You’ll receive a reset password email.
  4. Select the link and reset your password.
    • Your password must be between 8 and 32 characters long.
    • For security purposes, you must include at least one number, one uppercase letter and one lowercase letter. Special characters are allowed, but not required.
    • A strong password should appear to be a random string of characters, and should not include personal information or dates that are easily identifiable as unique to you.
My Account App
  1. Log in to the My Account app, and tap the Account icon.
  2. For Apple devices, tap Manage My Account Preferences. For Android devices, tap Account Preferences.2
  3. On the account details screen, locate the Password section, and tap Edit.
  4. Enter your new password and re-enter it again to confirm.
    • Your password must be between 8 and 32 characters long.
    • For security purposes, you must include at least one number, one uppercase letter and one lowercase letter. Special characters are allowed, but not required.
    • A strong password should appear to be a random string of characters, and should not include personal information or dates that are easily identifiable as unique to you.
    •  
  5. For Apple devices, tap Done. For Android devices, tap the checkmark.

Account PIN

Your account PIN is used to verify your identity when you call in to make account changes or be connected to our support team. In the event you forget your PIN, you will be asked to answer two security questions.

The account PIN is visible to all authorized users on the account, but only the account owner can edit the account PIN. If you have not yet created an account PIN, you will be asked to create one the next time you call in, or when you log into My Account.

  1. Log in to My Account.
  2. Select the Settings tab or under Popular Topics, choose Manage My Account Settings.
  3. In the Profile section, select edit and enter or change your 4-digit numerical PIN.
    • Letters and special characters such as !, @ and ? are not allowed.
    • Only the account owner can create or modify the account PIN, either online or over the phone. Authorized users can view the PIN in their My Account, but cannot make changes to the account PIN.
  4. Click Save.

1 My Account functions may vary by your services and service area. Not all online My Account functions are available in the My Account App. 2 Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Android, Google Play and the Google Play logo are trademarks of Google Inc.