My Account App | Midco Account & Billing Support

My Account App

Ready for faster, custom support? Log into My Account or register now.

My Account App

In addition to My Account online, you can also access your account through the Midco My Account App. Manage your account from your phone using your login details for My Account online.1

  • View your statement, and pay your bill.
  • Get important account notifications.
  • Access troubleshooting tips and more.

Download the free app from the App Store® or Google Play™ today.2 After you download, register for My Account if you haven’t already – or enter your My Account login credentials.

Download on the App Store   Get It On Google Play

  1. Log in to the Midco My Account app.
  2. In the navigation, tap Billing.
  3. Under Current Bills, view your balance and a list of payments made to your account.
  1. Log in to the Midco My Account app.
  2. In the navigation, tap Billing.
  3. Tap your current bill.
  4. Tap Pay Now. A window will appear to inform you you’re being directed to our secure payments page on
  5. After you’re redirected online through My Account, complete the steps to submit a one-time payment.

You can reboot your modem and cable TV equipment through the app, with the exception of TiVo® equipment. For help with TiVo, visit our TiVo reboot support.

  1. Log in to the Midco My Account app.
  2. In the navigation, tap Services. Select the service you want to reboot.
  3. Tap Reset My Equipment.

During and After Reboot

  • Your equipment may take up to 15 minutes to come back online. Most channels should be available for viewing after reboot; however, the menu, ON Demand and current guide information and other features may take up to 30 minutes to load. (It could take up to 24 hours to load all future guide information.)
  • Non-TiVo DVRs and digital receivers: While program information is loading, your guide will display programs as “To Be Announced.” If you’ve set up a parental controls PIN, you may need to enter the PIN to view channels. 
  • DVRs: If a recording is in progress when you reboot your DVR, the recording will resume when the DVR restarts.

If you are still having problems after your equipment reboots, contact us.

More App Features

Midco Email Address

In the My Account app, you can add Midco email addresses for regular email usage.

Already have a Midco email address and need to reset the password? You can do it right away in the My Account app.

Edit Email & Text Notices

In the My Account app, you can manage your account preferences for when Midco emails and texts you.

Order Pay-Per-View

Select PPV events are available for order via the My Account app.

Change Account Settings

Need to modify or add a phone number to your account? You can make certain account profile updates right in the My Account app.

I’m not signed up for My Account yet. Can I sign up with the app?

Yes, you can sign up for My Account through the app. Download the app, and on the login screen, tap Register Now!

I’m having trouble with my services. Can I get support with the app?

Yes, you can troubleshoot your services on the app. From the app home screen, tap Support, and you can scroll through many common questions to find the answer to your issue. You can also tap on the Services icon in the navigation, select the service you’re having trouble with, and tap Troubleshoot.

Can I upgrade or downgrade my services via the app?

To upgrade or downgrade your services, contact us at 1.800.888.1300.

Can I shop for new services on the app?

Current customers should call 1.800.888.1300 for service orders. New customers should visit or call 1.800.888.1300.

1 My Account functions may vary by your services and service area. Not all online My Account functions are available in the My Account App. 2 Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Android, Google Play and the Google Play logo are trademarks of Google Inc.