News and Events

Customer Notifications Planned for Coming Months

Jan. 24, 2017 – Rapid City, SD: Midco’s new 22,000-square-foot facility, located at 537 Century Road, is complete and will integrate the company’s staff and operations in Rapid City.

"Combining all of our Rapid City facilities into one building will give us the opportunity to more efficiently meet the growing needs of our customers in the Black Hills,” says Jon Lundgren, General Operations Manager at Midco. “We’re proud to invest in the community and provide a great working environment for our team.”

The new facility, however, is more than just a building. Midco also has completed its new central communications hub. The new hub ensures that Midco will be able to provide the network technology that delivers internet, cable TV and phone services to Rapid City-area residential and business customers now and in the future.

Technology Move

Starting in February, Midco will physically move and reconnect all of its network connections and associated equipment to the new central communications hub. As a result, residential and business customers in Rapid City will experience some overnight interruptions in service.

“We know it’s important that you remain connected to the world,” says Jon Pederson, Chief Technology Officer at Midco. “That’s why our team is committed to keeping these service interruptions as brief as possible. We appreciate your patience.”

The majority of the work will be done in the overnight maintenance window – starting at 1 or 2 am and going until 6 am MT – so the inconvenience should be minimal. Customers will be notified when maintenance work for their home or business is scheduled. All work should be completed by late April. For updates, go to Midco.com/RapidCityMove.

Many of Midco’s employees in Rapid City have already moved into the new facility. Later in 2017, Midco will relocate its Customer Experience Center to the same location. For now, customers can still visit with Midco staff at 1301 W. Omaha St., Suite 106.

Committed to the Community

Midco’s investment in the Rapid City community goes beyond its new building. By the end of 2017, the company will bring gigabit internet speeds to Rapid City.

And since Midco began serving Rapid City in 1990, the company and its employees have supported important community causes. Midco is the premier sponsor of the Rushmore Bowl, which raises money for the Rapid City Stevens and Rapid City Central high schools. In 2016, the Midco Foundation gave $16,600 in grants to Black Hills area charities, local governments and schools. 

“Giving back to the community is important to us. Every day, Midco invests in the communities in which we live and work,” adds Lundgren.