Yes, and we recommend it! Most customers can do a self-install at home and find it quick and easy. We’ll send you everything you need, including the new equipment and step-by-step instructions so you can get set up at your convenience – without waiting for a technician. In rare cases, a technician visit may still be needed, but we’ll let you know if that applies to you.

Set up equipment 

If you're an existing Midco customer, there’s no self-install fee when switching to new equipment or services. However, if you make changes to your internet speed, TV package or phone plan, those updates may result in changes to your monthly bill.

With this conversion, Midco will no longer support DOCSIS 3.0 modems (or older). If your modem is not DOCSIS 3.1 (or newer), your services will be disconnected. 

Not sure if your equipment is up to date? Ask us about your equipment compatibility using your preferred contact method above.  

You may still purchase your own modem as a part of this conversion, but we recommend chatting with us first to ensure you select a compatible device for your new speed offering. 

Your conversion may include equipment fee changes. If this is the case or if you choose to upgrade your services prior to converting, your bill may change.

Your Midco bill also reflects services one month in advance. After your conversion, your first statement will include both your previous and new services, along with any partial-month charges. Here’s what to expect:

• You may see a partial charge for your old internet package (e.g., 10 days) and a partial charge for your new internet package (e.g., 20 days), depending on your billing cycle.
• These partial charges will only appear on your first bill after the switch.
• Your second bill after the conversion should reflect only your new services (with no partial-month adjustments).
• Your billing statement due date and cycle will remain the same. 

If you don’t schedule your conversion by the date communicated to you, your services will be disconnected until you contact us. Reach out as soon as possible to stay connected! 

Your internet setup will still include upgraded equipment, but you’ll continue using your service the same way. 

If you have TV service, it will move to MidcoTV’s internet-based TV platform. You will receive a Midco-provided TV box, and can download the MidcoTV app on up to five compatible smart TVs and devices. This gives you more flexibility in how and where you watch your channels and shows.

The easiest way to check is by looking at your most recent Midco statement. If your TV services specifically list MidcoTV in the package name, you’re all set – no action needed. 

If it doesn’t mention MidcoTV, you will need to upgrade your equipment and services. 
  
You can also check your equipment. The MidcoTV box looks like this. If you have TV equipment that looks different, you will need to make the conversion. 

Yes, your current DVR recordings won’t carry over to MidcoTV. We understand how important your saved shows and movies can be, so we recommend watching your existing recordings before your conversion deadline if you are able to. 

After your conversion, your Midco services, like internet, TV and phone, may be connected through your internet equipment. This means that rebooting your internet equipment to troubleshoot a connection issue may briefly interrupt your MidcoTV or phone services. 

Rebooting equipment

What’s staying the same? 

• Your download speeds (unless you change packages) 
• Your Wi-Fi network name and password (if you wish) 
• How you connect devices to the internet 

What’s changing? 

• You may receive a new modem with DOCSIS 3.1 technology, which delivers a faster, more reliable internet experience. 
• Increased network capacity can handle more devices and higher data usage. 
• Our future-ready infrastructure supports speed and service upgrades. 
• Enjoy faster upload speeds.
• Gain greater reliability and capacity with better overall performance, even during peak hours. 
• Experience lower latency (meaning you’ll have a better internet user experience, faster web page loading and less buffering for streaming, gaming and video calls). 

Note: All your Midco services could be tied to your internet equipment. So, if you reboot your internet, it will temporarily interrupt your MidcoTV service and may reboot your home phone service.

View internet support

If you're still using Midco Freestyle Wi-Fi, you will need to transition your services and outdated equipment to Midco Wi-Fi to maintain a whole home Wi-Fi experience.

You will now have access to the Midco Wi-Fi app.

What’s changing? 

• You must download the Midco Wi-Fi app to set up and control your internet and devices. (Keeping your current network name and password helps ease the transition.)
• There may be prorated charges on your bill if you are switching from Midco Freestyle Wi-Fi to Midco Wi-Fi.
• You may have received new equipment, including updated Midco Wi-Fi pods, to replace old, incompatible equipment. 

View Midco Wi-Fi support

What’s staying the same? 

• Your channel lineup and channel numbers (unless you change packages) 
• Access to TV Everywhere network apps 
• Recording capabilities with DVR (if you previously had DVR) 

 

What’s changing? 

• Enjoy more streaming opportunities with Google Play apps – some preloaded on the MidcoTV box. 
• You’ll use a new remote with easy navigation and built-in voice command capabilities. 
• It’s easier to watch what you want with a robust on-screen guide that offers easy-to-use features. 
• You will lose DVR recordings during the transition. (Watch them before your conversion.) 
• Updated system management, error codes and system rebooting and restarting work differently with MidcoTV. 
• Expect brief interruptions to MidcoTV anytime you reboot your internet equipment. 

View MidcoTV support