Switching has never been simpler.
No Hidden Fees
What you see is what you get without extra or undefined fees.
No Data Caps
Browse, scroll, stream and online shop to your heart’s content without any limits.
No Contracts
We won’t lock you into a lengthy contract. It’s simply not our style.
Contract Buyout
We'll share the cost to help you get out of your current contract.
Reliability. Speed. Service.
Network Reliability
Plug in to a more reliable internet connection with greater than 99.9% average fiber network uptime.1 Plus, if anything does happen, our local team is committed to getting you back up and running as quickly as possible.
Same-Day Help
When you need help, you want it as fast as possible. Our technicians are ready for same-day repairs seven days a week. If repairs continue into the next day, we'll be back within 15 hours, all at no cost to you.2
First-Time-Right Professionals
Our service and maintenance technicians are first-time-right certified, meaning your services are installed or repaired right the first time. If there are any continuing service-impacting issues, we’ll return within 24 hours at no cost to you.
Flexible Appointments
You have a busy life. You don’t have time to wait around for a tech to show up. With Midco, you can choose a precise 15-minute timeslot to fit seamlessly into your schedule.
Making your connected life easier.
Easy Installation and Setup
We want you to enjoy your Midco services as quickly as possible. Whether you prefer the convenience of setting services up yourself or the assurance of having a professional handle it, we're here to support whatever works best for you.3
Communication
If there’s a network outage in your area, we'll let you know immediately via the Midco Wi-Fi app. If our team is working on services in your area, you’ll receive at least a two-day advance notice via email and text message with the date, time and impact on services.4
Our Construction Promise
We work with your community officials to understand all rights-of-way and easements. We'll properly locate all utilities, communicate with property owners before any construction begins, and restore the property to its original state to the best of our ability.
Local Service
We love being local. Our customer support and service technician team members live and work in communities across our five-state footprint. You can talk to us through live chat, social media, phone, or at a Customer Experience Center.
What your neighbors are saying.
Experience the Midco Customer Commitment for yourself.
Explore all the speeds, services and support that come with making Midco your tech partner. We’re excited to get you connected!
1 Based on cumulative network data collected from 2023 to 2024. Past performance does not guarantee future results. Various factors, including but not limited to network upgrades, maintenance, and unforeseen technical issues, may impact service reliability. This statement is provided for informational purposes only and does not constitute a warranty or guarantee of service performance.
2 Same-day repair may be impacted by location, weather, serviceability and other extenuating circumstances. All no-service repairs will be handled within 24 hours.
3 Professional installation required for business services and/or may be required depending on customer location or service complexity.
4 Eligible customers must turn on app notifications, opt into text and email communication preferences and have a registered My Account to receive all communications. Excludes Midco Wireless Home Internet customers.
