COVID-19 Response

Updated March 31, 2020

In this time of uncertainly, we’re ready to support you. Connecting you to your work, classwork and loved ones is one of our top priorities.

Customer Services

Keep Americans Connected

As a commitment to our customers, we won’t disconnect services to customers financially affected by the Coronavirus pandemic for the next 60 days (through May 15). We will lead with compassion and work with those directly impacted. If you are having financial difficulties during this time, please contact our customer care representatives using the contact options at the bottom of this page, so we can make accommodations.

Federal Lifeline Program

With so many students at home now and lots of coursework to complete, we’re reminding schools and communities about the Lifeline program. It’s a federal program intended to put home phone and internet service within reach of qualifying families – giving low-income households affordable home phone or internet access.

The Lifeline Internet Service is $14.95 per month (includes modem), but with a subsidy credit, the customer’s cost is $5.70 a month for 25 Mbps downloads and up to 3 Mbps uploads service. Typically, the online application and approval process takes three to five days. Once approval is complete, the service installation is free.

Education Assistance Credit

For a limited time, Midco is offering an Education Assistance Credit for students engaged in remote learning while schools and institutions are temporarily closed. Midco Internet Basics (up to 25 Mbps downloads x 3 Mbps uploads) is available to new customers at $14.95 per month, but is available at no cost through June 15, 2020, to qualifying low-income students and families without internet access. (A standard or wireless modem is included.)

At least one student with remote learning needs must reside in the home, and you must live in a Midco-serviceable area. To find out if you qualify and to complete an application, call 1.833.338.4638 and reference the promo code: MIBEDU20.1

Maintaining Network Capacity

Midco’s internet services are unlimited, meaning Midco does not impose any data caps or additional fees, so go ahead and work, learn and binge without worries. As for extra at-home internet usage, the Midco Network was designed to support large amounts of heavy traffic. The network is widely dispersed and designed to handle 20% above capacity peak usage times.

Team Member & In-Home Support

We are following public health guidelines and practicing social distancing. In addition, Midco technicians are calling every customer, prior to arriving at their home or business. They’re asking a couple of questions to make sure the home or business is healthy enough for them to enter. If at any time you want or need to reschedule a technician visit, we will be happy to do so. Due to Coronavirus, our 15-minute scheduling windows have been temporarily suspended.

Temporary Closure of Midco Stores 

In an effort to help slow the spread of the coronavirus, we temporarily closed our 13 Midco Customer Experience Centers (CXCs) at the end of the business day on Friday, March 20. Customers can continue to ask questions about their accounts, work through trouble issues and make payments online in My Account and Business My Account, or by calling 1.800.888.1300.

Customer Support

Our customer care representatives are ready to assist you on the phone and via chat, as well as text and on social media. We want to reassure you that we are still open for business, ready to take your inquires and provide the best customer experience possible.

Here's how to reach us:

Here for You

We’re all being faced with new challenges. You can feel confident that Midco will help you stay connected. We’re committed to being here for you in good times and in bad.

1 Services are not available in all areas, and some restrictions apply. This limited-time offer is available to qualifying new customers adding internet service(s) only. All service and equipment pricing will return to regular monthly rate once promotional pricing has expired. Midco Internet Basics price is $14.95 per mo. Modem lease price is $6/mo. for standard modem or $8/mo. for wireless. Price does not include taxes, franchise fee, broadcast retransmission or other fees. Midco will reassess whether the program is still needed before its expiration on June 15, 2020. Due to the evolving nature of the coronavirus, Midco may have to pause in-home professional installations. We reserve the right to restrict this program to homes that are eligible for self-installation only.