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Federal Assistance Programs

Keeping You Connected

Whether it’s keeping in touch with family, searching and applying for a job, studying, or paying bills – staying connected is important for everyone. If you’re a low-income household or severely impacted by the COVID-19 pandemic, you may be eligible to receive assistance for more affordable home phone or internet access.

Lifeline Assistance

Lifeline is a federal program intended to put home phone and internet services within your reach. This isn’t a promotion or special offer. If you live in a state where Midco is an eligible telecommunications carrier (ETC) and Midco services are available at your home address, you may qualify for this program.

Learn more

Emergency Broadband

The Emergency Broadband Benefit (EBB) program was created by the Federal Communications Commission (FCC) to temporarily help low-income families stay connected with financial assistance for internet services during the COVID-19 pandemic.

This is a temporary program that could end at any time. 

Learn more

Emergency Broadband Benefit

Benefits

Eligible families will receive:

  • Up to $50 toward their monthly internet services.1
  • $75 for those living on tribal lands.
  • A one-time discount of up to $100 for a laptop, desktop computer or tablet purchased through a participating equipment provider.2

Eligibility 

You are eligible for the EBB program if anyone in your home:

  • Qualifies for the Lifeline program, including those on Medicaid or SNAP benefits.
  • Is approved to receive benefits under the free and reduced-price school lunch program or the school breakfast program, including through the USDA Community Eligibility Provision in the 2019-2020 or 2020-2021 school year.
  • Experienced a substantial loss of income since February 29, 2020, and the household had a total income in 2020 below $99,000 for single filers and $198,000 for joint filers.
  • Received a Federal Pell Grant in the current award year.
  • Meets the eligibility criteria for a participating provider’s existing low-income or COVID-19 program.

EBB Midco 50

EBB Midco 200

EBB Midco Gig

To explore more of the speed options that are available where you are, call us at 1.800.888.1300.
See if you also qualify for the Lifeline Assistance credit.

How to Apply

Step 1: Apply on the FCC website.

Step 2: Call us once you have confirmation you are approved.

Step 3: Confirmation and installation. Enjoy your internet.

Sign Up

  Lifeline Assistance 

Broadband Assistance

  • Enjoy cost-effective connectivity, with no installation fee and rent-free modems.3
  • Credit can be applied to any tier of Midco internet services, except Midco Internet Basics, and the 2 or 5 Gig levels. 

Home Phone Assistance

  • Get reliable, digital home phone service at a reduced monthly rate.4
  • There’s no installation fee, and it includes free long-distance blocking upon request.

Eligibility

Lifeline Assistance is available to qualifying new and current customers who meet income guidelines. Some of the other eligibility requirements include:

  • Only one Lifeline credit is allowed per household.
  • Only one Lifeline credit is allowed per individual.
  • Midco service must be in the eligible participant’s name or they must certify that the program participant is a member of the household.
  • You may be required to recertify household eligibility at any time. Failure to recertify may result in termination of the Lifeline benefit.
  • Lifeline assistance cannot be transferred to another person.

How to Apply

There are three different ways to apply for the Lifeline Assistance Program.

  1. Visit the FCC Lifeline site to check your eligibilty status and to apply.  
  2. Download the PDF Lifeline application and mail it with your proof of eligibility document(s) to USAC, Lifeline Support Center, PO Box 7081, London, KY 40742.
  3. Contact us at 1.800.888.1300. We'll mail you a form to fill out and send to USAC with your proof of eligibility document(s)

    If you need help, call the Lifeline Support Center at 1.877.524.1325.

Apply online

Download Application

 

Minnesota Customers

Having trouble paying for phone or internet service? Minnesota's Telephone Assistance Plan (TAP) and the federal Lifeline program help make these services affordable to low-income consumers.

TAP offers a $10 per month discount on home landline telephone service online. The Lifeline program offers a $5.25 per month discount on home landline service or $9.25 per month discount on internet service. Program eligibility is based on income. Consumers enrolled in certain federal programs may already be eligible.

Learn more 

FAQ

To qualify for the federal Lifeline service discount, you must be a resident at a Midco-serviceable address in Minnesota, North Dakota, South Dakota or Kansas. You must reside within Midco‚Äôs eligible telecommunications carrier (ETC) coverage area based on your home address.

Lifeline subsidies may only be applied once per household on either your landline telephone or your broadband internet service. Lifeline service may not be transferred to any other individual. Applicants must present documentation of household income or participation in qualifying programs. Lifeline participants are required to submit documentation annually to confirm continued eligibility.

Qualifications may vary by state. You must also demonstrate that your total household income is below a certain threshold, or provide an award letter or another document as proof that you qualify for one of these programs:

  • Supplemental Nutrition Assistance Program (SNAP), formerly known as Food Stamps
  • Medicaid
  • Supplemental Security Income (SSI)
  • Federal Public Housing Assistance (FPHA)
  • Veterans Pension and Survivors Benefit
  • Bureau of Indian Affairs General Assistance1
  • Tribal Head Start (only households meeting the income qualifying standard)1
  • Tribal Temporary Assistance for Needy Families (Tribal TANF)1
  • Food Distribution Program on Indian Reservations*

You can also get Lifeline if your income is 135% or less than the Federal Poverty Guidelines. The guideline is based on your state and household size.2 If you're unsure about your household size, see the Lifeline Household Worksheet


1 You must reside on tribal land to use this program as qualification to participate in the Lifeline assistance program.
2 A household is everyone who lives together at your address, including children and roommates.

If you meet eligibility requirements, submit the application from the links above for your state. After you submit the application online or by mail and provide proof of eligibility, if it is determined you are eligible, Lifeline discounts can be applied to future Midco statements.

You do not need to be an active Midco customer at the time you complete the Lifeline application. Prospective customers can complete the Lifeline application for their state above, receive confirmation of eligibility, and then order the service.    

Consumers enrolled in the following programs may already be eligible:

  • Federal Public Housing Assistance
  • Medical Assistance
  • Supplemental Nutrition Assistance Program
  • Supplemental Security Income
  • Veterans Pension or Survivors Pension Benefit
  • Bureau of Indian Affairs General Assistance
  • Tribally-Administered Temporary Assistance for Needy Families
  • Head Start
  • Food Distribution Program

You must recertify each year that you are still eligible for the federal Lifeline assistance program. Annual certification is done through the Universal Service Administrative Company (USAC), which will contact you directly.

If you are no longer eligible or you fail to respond, Midco is notified by USAC to remove the discounts from your account, which will affect your monthly Midco statement. We will notify you of program removal should you no longer be eligible or fail to respond.

Before creating your application, these steps are highly recommended:

  • Review the application in full. 
  • Determine and obtain the types of proof of eligibility you need to complete the application.
  • Make sure that all documentation is dated within the past year.
  • Complete the application in its entirety. If the application is incomplete, we will return it to you.
  • Be aware that additional proof of identity may be requested if we are unable to verify your identity in the National Lifeline Accountability Database (NLAD).
  • We recommend using Google Chrome, Mozilla Firefox or Safari as your internet browser when submitting this form. Make sure you are using the current version of your browser, and you have the latest security updates.

Questions or Complaints

For unresolved questions or complaints, you may contact the state utilities commission in your state:

Kansas

Kansas Corporation Commission,
Office of Public Affairs and Consumer Protection
1500 SW Arrowhead Road, Topeka, KS 66604
Toll-Free: 1.800.662.0027, or in Topeka: 785.271.3140
Hearing or speech impaired TCC Kansas Relay Center: 1.800.766.3777

Minnesota

Minnesota Public Utilities Commission, Consumer Affairs Office
121 7th Place E, Ste 350, Saint Paul, MN 55101
Toll-Free: 1.800.657.3782 or 651.296.0406
MN.gov

North Dakota

North Dakota Public Service Commission
600 E Boulevard, Bismarck, ND 58505
Toll-Free: 1.877.245.6685 or in Bismarck: 701.328.2400

South Dakota

South Dakota Public Utilities Commission, Consumer Affairs
Capitol Building, 500 E Capitol Ave, Pierre, SD 57501
Phone: 605.773.3201

Services may not be available in all areas, and some restrictions may apply.

1 The credit is applicable for any tier of internet service, excluding Midco Internet Basics, and the 2 or 5 Gig levels. A government assistance credit cannot be applied to services already discounted with a promotional offer.

2 This equipment is not available to purchase through Midco.

3 Actual speeds may vary depending on your computer or mobile device's capacity, the number of devices accesing the internet at one time and web traffic. Speeds may also be impacted by third-party equipment (such as your computer or router).

4 When qualifying under the Federal Telephone Lifeline Program, if you live in Minnesota or Kansas, you will also qualify for additional state assistance under the Minnesota Telephone Assistance Program (TAP)  or the Kansas State Lifeline program.

Taxes and other federal fees will increase the cost on phone services. FCC regulations state that broadband Lifeline recipients must remain with the same internet service provider (in this case, Midco) for at least 12 months after first qualifying for the Lifeline discount. After that, you are free to switch your internet and qualify for a Lifeline benefit with a different company. The FCC allows an exception if you move to a different state or area where your provider (Midco) doesn’t offer service. If that’s the case, please contact us so we can help you transfer your broadband Lifeline benefit to your new internet provider.