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J.D. Power Winner

Ranked #1 in Customer Satisfaction.

Midco is dedicated to listening to our customers. We strive to deliver best-in-class internet services, while continuously improving our network and products. In a 2021 J.D. Power study, our customers ranked Midco the highest in Customer Satisfaction for Residential Internet Service Satisfaction in the West region.1

So much to be proud of.

This achievement is nationally recognized. The J.D. Power Residential Internet Service Provider Customer Satisfaction Study is based on market leading data science, delivering the most accurate, unbiased values in the industry. The study is based on responses from more than 27,000 customers and measures overall customer satisfaction based on five factors:

  • Performance and reliability
  • Cost of service
  • Communication and promotions
  • Billing and payment
  • Customer service

Best in the West.

Among internet service providers in the West region, Midco earned the highest-ranking award. From California to Iowa, Oregon to Nevada, the J.D. Power West region stretches across 16 states in total. This region includes three states within the Midco footprint: Minnesota, North Dakota and South Dakota.

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J.D. Power Recognition FAQ

J.D. Power is a global leader in consumer insights, advisory services and data and analytics. A pioneer in the use of big data, artificial intelligence (AI) and algorithmic modeling capabilities to understand consumer behavior, J.D. Power has been delivering incisive industry intelligence on customer interactions with brands and products for more than 50 years. The world's leading businesses across major industries rely on J.D. Power to guide their customer-facing strategies.

J.D. Power has offices in North America, Europe, and Asia Pacific. To learn more about the company’s business offerings, visit JDPower.com/business. The J.D. Power auto shopping tool can be found at JDPower.com.

J.D. Power Awards provide the highest performing companies with benchmarking studies to let consumers know that they put their customers first. As the trusted symbol of the Voice of the Customer, the awards help companies increase consumer consideration and ensure that the highest performing brands stand out in the crowd.

The J.D. Power West Region includes 16 states in total stretching from California to Iowa. However, MIDCO’s footprint is within Minnesota, North Dakota and South Dakota.

Other ranking service providers included AT&T, Century Link, Cox Communications, Frontier, Mediacom, Sparklight, Spectrum and Xfinity.

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For J.D. Power 2021 award information, visit JDPower.com/Awards.