Customer Code of Conduct Policy

At Midco, we prioritize fostering a respectful and positive environment for both our team members and customers. Our success is dependent on maintaining a mutual culture of respect, professionalism and dignity in all interactions. This policy outlines the expected behavior of customers towards our team members to ensure positive interactions and a productive relationship. 

Expectations of Customer Behavior

1. Respect and Courtesy: Customers are expected to treat all team members with respect and courtesy at all times. This includes refraining from using abusive, offensive or discriminatory language and behavior.  

2. Professional Communication: Customers are encouraged to communicate any concerns, feedback or complaints in a constructive and professional manner. Disagreements or dissatisfaction should be expressed in a respectful, non-derogatory manner.  

3. Non-Discrimination: Discrimination (including verbal and/or physical conduct) based on race, ethnicity, gender, age, religion, sexual orientation, disability or any other characteristic will not be tolerated. All customers must treat our team members fairly and without prejudice.  

4. Physical and Verbal Conduct: Any form of physical or verbal harassment, threats, intimidation or coercion towards our team members is strictly prohibited.  

Midco team members have the right to end any interaction where they feel disrespected, threatened or unsafe. If a customer is unable or unwilling to follow these policies, Midco can take formal action depending on the severity and number of offensives. This can include written warnings, notice of termination of services and service disconnection.