Refund Policy

When a Customer pays money on an account, and there needs to be a partial or full refund, it is Midco’s policy to:

If paid by credit or debit card:

• Issue a credit to the customer’s account. If there was an error in the amount charged to the card by Midco, issuing a credit to the customer’s credit card will be allowed with a manager’s approval.
• Only issue a credit card refund within 30 days of the credit transaction.

If paid by ACH:

• Issue a credit to the customer’s account. If there was an error in the amount charged to the customer’s bank account by Midco, issuing a check to the customer will be allowed with a manager’s approval and only after a 10 day waiting period.
• Only issue a bank account refund within 30 days of the original transaction.