Can I use my own modem? 
Yes, you can use your own modem, as long as it’s compatible with our network, as shown on our approved modems list.

Why does my price change based on equipment selections? 

Modem and cable TV equipment pricing varies by equipment type. In addition:

• Cable TV equipment is available by monthly lease only.
• Modems can be leased from Midco or purchased – or you can bring your own modem, if it’s on our approved modems list.
• There are varying options for Midco SmartHOME equipment, based on equipment packages and whether a customer decides to pay for equipment all at once or spread it out over a longer period of time.

Can I upgrade my standard cable modem to a wireless modem online?

If you’re a current customer wanting a different modem, please give us a call at 1.800.888.1300. We’d be happy to help you get the modem you need.

What’s included or not included in the estimated total of my online shopping cart? 
Your estimated total includes your recurring monthly charges and one-time charges. Please note that your total does not include applicable taxes and fees. Depending on the date of your order, you may also have a partial month’s worth of services which will also appear on your first statement.

How can I make changes to a previous order? 
Contact us at via chat or social media, or call 1.800.888.1300.

How long will the technician take to install my services?

Scheduled install times refer to arrival times. This means the technician may be at the home for several hours after the end of the scheduled time period. Within 24-72 hours after you submit your online order, you’ll receive a confirmation email that includes details about the technician’s arrival time, departure time and the duration of the visit.

How can I reschedule my install?

If you have already processed your order with a scheduled installation date, contact us at via chat or social media, or call 1.800.888.1300 to adjust your current scheduled date and time.