Know when you're in an outage.
We know it's an inconvenience when your Midco services aren’t working, which is why we are committed to addressing outages swiftly so we can restore services as soon as possible. The first step is to determine if your connectivity issues are related to an outage, your equipment or devices. Enter your address below to find out if you are in a known outage area.
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Did you know you can sign up to receive service-related notifications? Head over to My Account and set your contact preferences to include service-related communications. You’ll then receive updates about planned service upgrades, outages and more.
If there is no outage at your address, let’s get started with troubleshooting your connection.
Internet and Wi-Fi
Each spring and fall, solar radiation interferes with satellites and interrupts signals, affecting all satellite and cable TV providers globally. Outages may last up to several minutes and affect picture quality and sound. Sun outages do not affect the internet, phone or ON Demand services. Scheduled recordings may show any picture or audio issues that occurred during the program, but will not otherwise be affected.
When do sun outages happen?
Sun outages typically happen in February/March and September/October. The fall 2021 sun outages are expected to happen from noon to 5 pm daily from October 4-12, 2021.
What does a sun outage look like?
Sun outages often start as sparkles in your TV’s picture and may gradually deteriorate to a total outage. Some channels experience blocks or freeze frames in the picture. Sound may also be affected.
I think I’m experiencing a sun outage. What can I do?
Hang tight! The sun outage should resolve itself within a few minutes. If you have an outage that lasts more than 15 minutes or affects all your channels at one time, contact us.