Cable TV Support

Remotes

Models & User Guides

Program Remote

Remote Troubleshooting

Troubleshooting

Reboot Cable Box

Video & Audio Issues

Error Codes

TiVo

On-Screen Guide

TiVo Remote

Recordings

Self-Install & Activate Your Equipment

Self-installation is available for some cable equipment. If you're self-installing, choose your equipment below for steps to install and activate. Or, if you just need to activate your equipment, enter your cable box serial number below and select Activate Now.

Required

Activation in Process

Activation may take up to 15 minutes. When it’s successful, a solid, green light appears on the equipment front.

If you can’t view a channel even with a solid green light, you may be on unauthorized channel not included in your cable package. Use your remote to try another channel.
If there’s an on-screen error message, refer to our list of common error codes.
If issues persist or your light isn’t solid green after 15 minutes, contact us.

HD digital adapter self-install

HD digital receiver self-install

CableCARD self-install

DVR self-install

Activate Cable Outlets

Not all coax outlets in your home may be active. If you connect your TV equipment to a coax outlet and it doesn’t work, you may need to activate it. We’ve got how-to steps and a video to help.

See how to activate an outlet

Start Streaming

If you’re looking for help to get streaming, check out these resources to access apps and networks through your cable TV package – and reset your password if you’ve forgotten it.

See TV Everywhere networks

Reset password