As always, your Midco bill reflects services one month in advance. After your fiber conversion, your first statement will include both your previous and new service names. Here’s what to expect: 

• You may see a partial charge for your old internet package (e.g., 10 days) and a partial charge for your new fiber internet package (e.g., 20 days), depending on your billing cycle. 
• These partial charges will only appear on your first bill after the switch. 
• Your second bill after the conversion should reflect only your new services (with no partial-month adjustments). 
• Your billing statement due date will remain the same. 

If you're an existing Midco customer, we schedule a free fiber conversion appointment! A professional Midco technician will visit your home to transition your services to the new technology. 

Midco is upgrading its network infrastructure to bring you the best possible experience. As part of this technology update, all area customers need to switch to fiber to stay connected.

Fiber is the future of home internet – built to support how we live today and where technology is headed tomorrow. It delivers the speed, stability and capacity needed to power streaming, smart devices, remote work and online learning at once.

It is also more resilient, performing better during peak usage and less affected by weather or interference. And with enhanced security features, fiber helps protect your personal data and privacy. Upgrading to fiber ensures your home stays connected, protected and ready for what’s next – on a network built to grow with you. 

To avoid service interruption, please schedule your fiber conversion by the date communicated to you via email or letter. If you don’t schedule your conversion by that date, your services will be disconnected until you contact us. Reach out using your preferred contact method above as soon as possible to stay connected! 

The appointment will take approximately 2-3 hours depending on your services.

An adult (aged 18+) who is authorized on the account must be present for the duration of the in-person visits.  

If you can't be home during your scheduled appointment, please complete this form authorizing your designee to sign for the installation or service call. This form must be provided to the technician. 

Depending on your current setup, a Midco technician may need to complete work both inside and outside your home. Please ensure gates are unlocked and pets are secured in a separate area from where the technician will be working for everyone’s safety. 

If there’s a technical issue during the conversion, we will restore you to the prior services. Midco will resolve the issue and work with you to complete the conversion.

You may still purchase your own wireless network equipment as a part of this conversion, but we recommend chatting with our team first to ensure you select a compatible device for your new speed offering.  

Not sure if your equipment is up to date? Ask us about your equipment compatibility using your preferred contact method above. 

A Midco field technician will install a fiber line to your home and upgrade your equipment to run on the new fiber connection. Your internet setup will still include a modem/router, and you’ll continue using your devices the same way – but the connection will now run over fiber. 

If you have TV service, it will move to the MidcoTV platform. You can watch using Midco-provided TV boxes, or by downloading the MidcoTV app on compatible smart TVs and devices. This gives you more flexibility in how and where you watch your channels and shows. 

For phone services, it will continue to work through your new fiber setup – no changes to how you use your home phone. 

Overall, you’ll get faster, more reliable internet while keeping your TV and phone services fully connected through the upgraded fiber system. 

Yes. Because existing DVR recordings will be lost in the transition, we recommend watching your existing recordings in advance of the fiber conversion appointment, if you’re able.

Troubleshooting and rebooting your equipment is different after the conversion. All Midco services will be tied to your internet equipment. Rebooting equipment to troubleshoot internet will temporarily interrupt MidcoTV and phone services.  

Rebooting Equipment 

What’s staying the same? 

• Download speeds (unless you change packages) 
• Your Wi-Fi network name and password (if you wish) 
• How you connect devices to the internet 

What’s changing?  

• The technician will install different internet equipment compatible with your fiber connection. 
• Increased network capacity can handle more devices and higher data usage. 
• Our future-ready infrastructure supports speed and service upgrades. 
• Enjoy faster upload speeds that match your downloads (symmetrical speeds). 
• Gain greater reliability and capacity with better overall performance, even during peak hours. 
• Experience lower latency (meaning you’ll have a better internet user experience, faster web page loading and less buffering for streaming, gaming and video calls). 

  

Note: All your Midco services will be tied to your internet equipment. So, if you reboot your internet, it will temporarily interrupt your MidcoTV service and may reboot your home phone service.  

View internet support

 

If you were previously using Midco Freestyle Wi-Fi, you will need to transition your services and outdated equipment to Midco Wi-Fi to maintain a whole home Wi-Fi experience. 

What’s changing? 

• You will now have access to the Midco Wi-Fi app.
• You must download the Midco Wi-Fi app to set up and control your internet and devices. (Keeping your current network name and password helps ease the transition.)
• You may see a new charge for Midco Wi-Fi added to your bill if you did not previously have the service.
• There may be prorated charges on your bill if you are switching from Midco Freestyle Wi-Fi to Midco Wi-Fi.
• You may have to replace outdated Midco Freestyle Wi-Fi equipment with Midco Wi-Fi service and equipment.
• You may need to swap outdated or incompatible Midco Wi-Fi Pods with newer, compatible models. 

View Midco Wi-Fi support

What’s staying the same?

• Your channel lineup and channel numbers (unless you change packages)
• Access to TV Everywhere network apps
• Recording capabilities with DVR (if you previously had DVR) 

What’s changing? 

• Enjoy more streaming opportunities with Google Play apps – some preloaded on the MidcoTV box.
• You’ll use a new remote with easy navigation and built-in voice command capabilities.
• It’s easier to watch what you want with a robust on-screen guide that offers easy-to-use features.
• You will lose DVR or TiVo DVR recordings during the transition. (Watch them before your conversion.)
• Updated system management, error codes and system rebooting and restarting work differently with MidcoTV.
• Expect brief interruptions to MidcoTV anytime you reboot your internet equipment.

View MidcoTV support 

What's staying the same? 

• Your phone number(s)
• Most phone features 

 What's changing?  

• Your new phone modem does not have a battery backup – contact us to purchase a backup battery.
• Expect brief interruptions to your phone connection anytime you reboot your internet equipment. 

View phone support