New Customer Support
New Customer Checklist
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Self-installing? When your package arrives, follow the equipment’s self-install steps.
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Set up user accounts in My Account for TV Everywhere streaming, included with TV service.1
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Connect to your Wi-Fi on your devices – and set up your new Midco email account on your devices.
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Sign up for My Account to view your statement, make payments, enroll in paperless billing and more!
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Sign up for auto pay in My Account so you never have to worry about missing a payment.
Technician Visit
Is a Midco technician coming to your home? Our technician will professionally install your services and get you up and running. Before the visit, here are a couple things you should know:
- An adult aged 18 or older must be present for the visit.
- Please have at least one device set up per Midco service, so our technician can fully test your services.
- If you rent your home and are installing a cable outlet, please complete our Landlord Permission Form.
Here are some other important things to know.
Troubleshooting
Internet
If you have trouble with your internet, or have questions about self-installing your modem, try these links.
Cable TV
Not getting a signal? Have tiles on your picture? Remote not working? Select a link below to start troubleshooting.
MidcoTV
If you're having trouble with your MidcoTV, start here. Just choose a link below to find support information.
What else can we help you with?
Service Outage?
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If you’re having issues with your services and have tried resetting your equipment, there may be a larger outage affecting your area.
Payment Options
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We offer several convenient ways to pay, including online, through our app, in person and by phone.
Need More Help?
Let's Chat
1 Midco customers get up to 10 Midco email accounts with Midco internet and/or cable TV services. TV Everywhere streaming is available through network apps for cable TV customers, based on their cable package.