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“I’ve been a Midco customer for so long that I don't know how long I’ve been a Midco customer,” laughs Heather Krause, Midco home internet customer. “I think I've only ever had Midco internet since I became an adult and got internet service in Sioux Falls.” 

For Heather, Midco isn’t just providing a service but the foundation for how she lives, works and connects. 

 

Working from home. 

In 2021, Heather transitioned to working remotely full-time for Mayo Clinic. With busy days of video meetings, collaboration tools and strategic sessions, her home internet quickly became her professional lifeline. 

“I 100% need reliable internet because otherwise I can’t do my job,” said Heather. “We keep our cameras on to build relationships, so it’s really important to have a strong internet connection.” 

In Heather’s strategic role, internet disruptions can have real consequences. With limited time on the schedules of busy medical professionals, there’s no room for lag or downtime. 

“It could really derail a project if you're not able to have the meeting you need to have,” said Heather. “Otherwise, it just makes it really challenging for me to seem like a reliable employee.” 

 

Comfort at home. 

What started as a need for reliable work-from-home internet expanded to support the comfort and security of her everyday home life. 

“I didn’t realize how smart connected our home was until recently,” said Heather. “We have our Ring camera, our smart temperature thermostat, our lights are connected so they automatically pop on. All of it’s just connected through Wi-Fi and has really upped the ante for our home.” 

Midco’s reliable connection streamlines the daily busywork – from checking on packages while away to adjusting smart home tech remotely. Heather and her husband enjoy the peace of mind and convenience of knowing they can manage their home from anywhere. 

 

Staying in touch. 

And that connection extends beyond Heather’s home, helping her stay close to loved ones. As family members have moved away, technology has been able to fill the gaps. 

“We’re FaceTiming, staying in touch on social media,” Heather said. “The ability to video chat with them or just stay connected online has been huge.” 

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Rooted in reliability. 

Thanks to her consistently reliable connection, Heather says she has never felt the need to look elsewhere. 

“It is kind of amazing with Midco because we’ve just been loyal customers. We’ve never had a reason or issues to want to change,” said Heather. 

“There is something about being the customer for a company that is local to your community and on top of the fact that they provide excellent customer service,” she continued. “We’ve just never had issues with the services being outdated. They’re kind of always at the forefront.” 

And Heather would know – she and her husband were early adopters of Midco’s fiber internet service. As part of Midco’s $500 million Fiber Forward initiative, which is bringing multi-gigabit fiber services to homes and businesses, Heather and her husband were among the first to experience this cutting-edge technology. 

 

Early to adopt. 

“We were one of the first Fiber Forward customers in our neighborhood,” explained Heather. “My husband was super quick to get us signed up for that, and they came out within a couple of days.” 

The installation was quick but memorable. 

“I remember the Midco people coming in,” said Heather, “and it didn’t take very long for them to tackle what they needed to do. And they even said like, ‘You’re one of the first houses in this neighborhood to do this,’ which was really exciting.” 

Even better, the upgrade came with no strings attached. 

“They really made us feel valued as a customer to get the services that we wanted and needed without feeling pressure to maintain services that we've maybe outgrown,” said Heather. 

 

Powered by purpose. 

That same connection powers Heather’s other passion: running a nonprofit from home. 

“I started It Takes a Village in 2020,” said Heather. “We build hygiene kits for vulnerable adults and family members. Midco has actually been a big supporter of us. They've provided grant funding for us in the past, which has been really incredible. And we've had Midco employees show up for a handful of years to help us build our kits every year in the spring.” 

It's the kind of support that reminds Heather why she values being a Midco customer. 

“Midco is a big organization. They’re growing, they’re providing really exceptional service but also that hometown feel. They truly care about their customers and the communities that they’re in. And as a customer, I’ve definitely felt that in the work that I do.” 

 

Committed to connection. 

Even as Midco has grown and evolved, the core experience remains the same. 

“I don't think that the customer service has changed,” said Heather. “The ability to jump on a call and talk to an actual person who's able to help you navigate your issues – it's always been very easy. That's not the same for lots of other services out there.” 

With so much of her life depending on a strong connection, Heather knows what she values and who she trusts. 

“There are so many aspects of our life that require internet now. And so, to have solid internet, there’s just value in that for you to be able to do your day-to-day life. But on top of that, to have that exceptional customer service, to have that hometown feel – I think it would take a lot for us to ever want to come away from Midco.”