Pod Troubleshooting

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If you have received a notification that your pods are placed too far apart, simply move them closer together to help improve your network’s performance.

We recommend placing pods about 15-20 feet apart for optimal performance. Pods typically can be placed 30-40 feet apart. Note that if you have particularly thick walls (brick, concrete, or large amounts of metal) or furniture blocking a pod, you may need to reduce these distances.

After rearranging your pod(s), your network should begin to optimize and establish improved connections. Optimizations may take a few minutes to complete.

Once finished, you can check your Midco Wi-Fi app to see if your pod’s health has improved. You can also try running an in-app speed test from your device to see the latest results.

If you received this notification, but haven’t noticed any issues with performance, you may not need to take any action. Many devices, especially Wi-Fi-enabled devices such as thermostats, smart plugs and lights, don’t require much bandwidth to operate.

If your internet connection drops, here are some recommended troubleshooting tips:

  • Verify that your device is connected to your Midco Wi-Fi network by going to your device Wi-Fi connection settings.
  • Check to see if you can connect to other websites. Open your device browser and go to any website, such as Midco.com. If you can access that site, there must be something wrong with the previous site or app that you were trying to access.
  • If you are unable to visit any website with your device, try to access the internet with another device, your computer or tablet. If you can connect other devices to the Wi-Fi network, restart your device and try to connect to the Wi-Fi network. If you are still unable to connect your device to the network, contact us for help.
  • If you are unable to connect all devices to the internet via Wi-Fi connection, connect your computer directly to the pod via Ethernet. You may need to troubleshoot your modem, ONU or fixed wireless adapter connectivity.
  • If you can connect your computer to the internet via Ethernet, verify that your pod is working by following the pods are offline steps below.

There are many possible reasons why one or more of your pods would appear disconnected or offline.

If you have received an alert stating your network is offline, follow these steps to bring it back up.

  1. Unplug the modem, ONU or fixed wireless adapter from power for at least 30 seconds.
  2. Unplug the gateway pod (the first pod connected to your modem, ONU or fixed wireless adapter) from power. Unplug anything connected to it by Ethernet.
  3. Reconnect the gateway pod Ethernet cable. Plug the gateway pod back into power.
  4. Plug the modem, ONU or fixed wireless adapter back into power and wait until it is fully restarted, and its LEDs indicate there is an internet connection.
    • Wait at least two minutes until the gateway pod's LED stops blinking.
  5. If the gateway pod's LED continues blinking and does not come back online, please contact support.

The pod is unplugged or is not receiving any power.

  1. Check if the outlet has power by plugging in another pod or any other appliance to confirm. When pods are first plugged in, the LED should always turn on solid briefly and then start to slowly pulse as it is trying to connect to the cloud. Once connected it will then turn off.
  2. If the outlet is connected to a light switch, make sure the switch is on.
  3. If the outlet is OK and the pod's LED does not come on at all when it is first plugged in, this indicates there is likely something wrong with the pod. Please contact us.

The pod is too far away from any other connected pod.

  1. When offline, the LED will slowly pulse as it tries to connect to the cloud and will continue to do so if it cannot connect.
  2. Move the pod closer to another pod or in the same location as a known working pod. The pod should connect, and the LED will turn off.
  3. Use the pod health indicator to check signal quality. Poor signal is often a reason for pods intermittently going offline.
  4. If it is a range issue, contact us to add another pod to your Midco Wi-Fi network.

If there is no reason the pod cannot connect by wireless to another pod, the pod may defective. Please contact us to confirm and if needed, process a replacement.