Midco Wi-Fi Troubleshooting
Test Your Midco Wi-Fi Speeds
Make sure you’re getting the most out of your Midco Wi-Fi service. Find out how to test your speeds, what the speed test results mean and what you can do to improve your speeds.
Pod Troubleshooting
If you’re having trouble with your pods, let’s dig in. Here are some common reasons your pods may be acting up – and how to fix them.
App Troubleshooting
If your app gets stuck or is having issues, use basic instructions to get it back up and running.
Test Your Devices
See how some device limitations may affect your internet experience – and find out what you can do to speed up your internet service.
Check Your Connection
Check that your cables and connections are all secure, and make sure your wireless devices show connected to your wireless network.
Quick Internet Help Tips
For All Devices
- Reboot your equipment by unplugging it for 30 seconds.
- IMPORTANT: If you reboot your equipment, it will reboot all devices connected to it – including your equipment for Midco internet, TV and phone services.
- Check if there is an outage in your area.
- If you still can’t get connected, contact us.
For Only One Device
- Try turning the device off and then back on again.
- Confirm your device is connected to your home wireless network (and not, for example, your neighbor’s network).
- Make sure you have entered the correct password.
If that doesn’t resolve your connection issue, contact the device manufacturer for help.
Keep in mind that wireless speeds will never match speeds on hardwired devices. Due to different types of wireless interference, Wi-Fi speeds could be up to 50% less than expected on hardwired devices.
Here are some things to try to troubleshoot slow internet speeds.
- If you haven’t already, check your hardwired speeds. Connect an Ethernet cord from your computer directly to pod and test your speeds.
- If the internet speeds are fine on most devices, but seems slow on one, try turning the device off and back on again.
- Older devices may not be able to get the same speeds as newer devices.
- Older devices may also slow down the internet speeds on all your devices connected to the same network. Try disconnecting older devices and then retesting your speeds.
- Reboot your equipment by unplugging it for 30 seconds.
- IMPORTANT: If you reboot your equipment, it will reboot all devices connected to it – including your equipment for Midco internet, TV and phone services.
- Make sure your equipment is up to date. Make sure your operating system is updated and check that your wireless router (if you have one you own that is not leased from Midco) are up to date.
If you’re still experiencing slow speeds, contact us.
If you’re trying to view a web page and receive the error "This page cannot be displayed," it means your web browser cannot find the page. The most common causes:
- You’re not connected to the internet.
- You incorrectly typed the website address.
- The web page you’re trying to visit is down or unavailable.
If you are certain you have typed the web address correctly and the website is available, reboot your equipment by unplugging it for 30 seconds.
- IMPORTANT: If you reboot your equipment, it will reboot all devices connected to it – including your equipment for Midco internet, TV and phone services.
If you still get the error message, contact us.
