Relay Services
Relay Services
Everyone needs a constant, secure way to communicate. Telecommunications Relay Services (TRS) allow individuals with hearing and speech difficulties to make and receive phone calls.
TRS facilitates calls between one or more individuals and an individual who is deaf, hard of hearing, deaf-blind or who has a speech disability. TRS calling includes conference calls and calls from one type of relay service to another. All calls are completely confidential, and you can call anywhere in the world 24/7/365. (Long-distance and international calling charges may apply.)
Relay Services Instructions
Dial 7-1-1 from anywhere in the country and be connected to the relay service in the state from which you called, or dial the specific toll-free number for the type of relay service you’d like to use.
All States
Internet Protocol Relay: SprintRelay.com
Video Relay Service: FCC.gov
Minnesota Relay is a free telephone service that uses specially trained communications assistants to facilitate telephone calls between people with hearing and speech disabilities and other individuals. Calls can be made to anywhere in the world, 24 hours a day, 365 days a year. All calls are completely confidential.
All Services: 7-1-1
Customer Service: 1.800.657.3775
Website: MNRelay.org
Customer Service/VOICE: 1.800.657.3775
Standard Telephone/TTY/ASCII/HCO: 1.800.627.3529
Speech-to-Speech: 1.877.627.3848
Spanish: 877.627.5448
VCO: 1.877.627.3024
Internet (IP) Relay: SprintRelay.com
To contact someone who uses a CapTel phone: 1.877.243.2823
Minnesotans who have difficulty using the telephone due to a hearing, speech to physical disability can get free equipment from the Telephone Equipment Distribution (TED) program.
National Deaf-Blind Equipment Distribution Program (iCanConnect): Minnesotans who have significant combined vision and hearing loss and meet federal income guidelines might be eligible for free communication equipment and software, as well as in-home training, iCanConnect program: www.icanconnect.org or 612.990.3834
TED program: 1.800.657.3663 (voice), 1.800.206.6555 (TTY), 1.844.432.2275 (ASL via videophone), or MN.gov/dhs/Ted-Program/
To file a complaint regarding Minnesota Relay, please email mn.relay@state.mn.us or call 1.800.657.3775. You need to provide the date and time of the relay call, the CA’s identification number, and the nature of your complaint. You may also file a relay complaint with the FCC at 1.888.225.5322 (voice), 1.888.835.5322 (TTY), 1.844.432.2275 (ASL via videophone) or FCC.gov/Complaints.
The North Dakota Telecommunications Relay Service enables people who are deaf, hard of hearing or unable to speak to call or be called by other telephone users. This eliminates barriers and opens the lines of communication to all North Dakota residents. The relay is open 24/7 with no charge for the service.
All Services: 7-1-1
CapTel: 1.888.269.7477
iPAT Equipment Program: 1.800.895.4728
Website: RelayNorthDakota.com
TTY: 1.800.366.6888
VOICE: 1.877.866.6889
Speech-to-Speech: 1.877.366.3709
Spanish: 1.800.435.8590
VCO: 1.877.366.8600
Relay South Dakota helps people who are deaf, hard of hearing or speech disabled so they can make and receive phone calls. You can use it 24/7/365 with no restrictions on the length or number of calls.
South Dakota residents with hearing loss can get an amplified telephone for free through the Telecommunications Equipment Distribution (TED) Program.
All Services: 7-1-1
Website: RelaySD.com
Customer Service: 1.877.866.8950
TTY/VOICE/ASCII/HCO: 1.800.877.1113
Speech-to-Speech: 1.877.981.9744
Spanish: 1.877.981.9743
VCO: 1.877.981.2117
Kansas Relay provides traditional relay services in the state, including those listed below plus hearing carry over (HCO) and CapTel. When you connect with the Kansas Relay Center, a communications assistant (CA) will connect on the phone with you.
All Services: 7-1-1
Website: KansasRelay.com
TTY/VOICE/TELEBRAILLE: 1.800.766.3777
Speech-to-Speech: 1.866.305.1344
Spanish: 1.866.305.1343
VCO: 1.866.479.7566
Kansas Relay Customer Support (24 hours) VOICE.TTY: 1.800.766.3777, Espanol - Vox/TTY 1.866.305.1343, email access@t-mobile.com
The Kansas Telecommunications Access Program (TAP) provides free specialized telephone and other telecommunications devices to Kansans with disabilities who can’t use traditional home telephones.
KS-TAP program: atk.ku.edu/ks-tap, 1.800.526.3648
Text-to-Voice (TTY): The user’s typed message is voiced to the hearing caller through a communication assistant (CA). The CA relays the hearing person’s spoken words by typing them back to the TTY user.
Voice Carry Over (VCO): VCO allows hard-of-hearing users to speak directly to a hearing person. When the hearing person speaks to them, the communications assistant will serve as the “ears” and type the hearing person’s response to the VCO user.
Hearing Carry Over (HCO): The speech-disabled person listens to the standard telephone user and types his/her conversation for the communications assistant (CA) to read back to the other party.
Spanish Relay: All relay services are available in Spanish. Todos los servicios de retransmisión están disponibles en español.
Captioned Telephone Service (CTS): CTS allows individuals with hearing loss to LISTEN and READ captions of everything said during phone conversations, just like real-time captions on TV.
Voice Relay Service (VRS): Internet-based equipment that allows a caller to communicate via video conferencing. The call is facilitated by a qualified American Sign Language (ASL) communication assistant interpreter. Learn more at www.fcc.gov/consumers/guides/video-relay-services.
Speech-to-Speech (STS): Individuals with a speech disability may make STS calls, where a specially trained communication assistant serves as the STS user’s voice and repeats responses to the called party if needed.
