Voicemail
Voicemail for Phone Customers
Instructions for how to set up, use and manage your voicemail will vary based on when your phone services were installed – or last updated.
- Dial *98.
- If this is the first time using your voicemail, you'll be prompted to enter a new password and record your name response and personal greeting. Your password should be a six-to-twenty-digit number that's easy for you to remember. IMPORTANT: Your default password is 969929.
- Once your voicemail is set up, press 1 to play your messages. If you have new voicemails, a stutter tone will sound upon picking up the receiver.
- Dial 1.800.793.5050.
- Enter your 10-digit phone number and then #. Then, enter your voicemail PIN and #.
- Midco provides your voicemail PIN during service setup.
- Follow the prompt instructions to process your messages.
- Access your voicemail system.
- Press 3 to work with your greetings, and then 1 to set up a personal greeting.
- After the tone, record your greeting, and press #.
- If the greeting is ok, press 1. To record again, press 2. To exit without saving, press 3.
- Access your voicemail system.
- Press 3 to work with your greetings, and then 2 to set up an extended absence greeting.
- Press 1 to turn on.
- Record your message, and press #.
- Press 2 to review.
- Press * to exit.
- Access your voicemail system.
- Press 3 to work with your greetings, and then press 3 again.
- Choose one of these options, and follow the voice instructions.
- Press 1 to choose a type of system greeting.
- Press 2 to review or rerecord your name.
- From the main menu, press 1 to play messages.
- During the message:
- Press * to return to the main menu.
- Press 1 to rewind five seconds.
- Press 3 to fast forward five seconds
- Press 8 to pause.
- After the message has played:
- Press 2 to repeat the message.
- Press 4 to reply to the message.
- Press 6 to forward a copy of the voicemail.
- Press 7 to delete the message.
- Press 9 to save the message.
- Press # to leave the message marked as new.
- From the main menu, press 2.
- Enter a telephone number to send a message to, and record your message.
- Press 1 for delivery options.
- Press 1 to mark as private.
- Press 2 to mark as urgent.
- Press 3 to add more recipients.
- Press 5 to request a delivery report.
- Press 6 to request a read report.
- Press 7 to review your message.
- Press 9 to re-record your message.
- Press # to send your message.
- Press * to exit.
- From the main menu, press 6 and then 1 to get to your voicemails. Your deleted message will play back.
- During playback, there are several options you can take – or you can wait until the message playback is complete.
- Press * to return to the main menu.
- Press 2 to save the message.
- Press 3 to delete the message.
- After the message, choose one of these options, and follow the voice instructions.
- Press 1 to repeat a message.
- Press 2 to restore a deleted message.
- Press 3 to permanently delete the message.
- Press 4 to reply to the message.
- Press 5 to send a copy of the message to someone else.
- Press # to go to the next message.
Add, Edit or Delete Group List
- From the main menu, press 4.
- Press 1 to select the option to add, edit or delete a group list.
- Press 1 to add a new group list.
- Press 2 to edit or delete a new group list.
- Press 3 to review your group list.
- Press * to exit.
Adjust Hands Free and Time Saver
- From the main menu, press 4.
- Press 2 to select the hands free and time saver options.
- Press 1 to change autoplay settings.
- Press 2 to change settings for urgent messages.
- Press 3 to change your voicemail preferences.
- Press * to exit.
Security Options
- From the main menu, press 4.
- Press 3 to select the option for security.
- Press 1 to change your PIN.
- Press 2 to change the fast login feature.
- Press * to exit.
Notification Options
- From the main menu, press 4.
- Press 5 for notification options.
- Press 1 to deactivate the message waiting indicator.
- Press * to exit.
Additional Settings
- From the main menu, press 4.
- Press 6 to select the option for additional settings.
- Press 4 for broadcast options.
- Press * to exit.
Advanced Call Feature Settings
- From the main menu, press 4.
- Press 7 to select the option for advanced call features.
- Press 3 for incoming call manager settings.
- Press * to exit.