MidcoTV and MidcoStream Troubleshooting
Troubleshoot MidcoTV or MidcoStream
Need help with your MidcoTV or MidcoStream service? This page includes general troubleshooting tips, so you can get back to watching and enjoying TV entertainment as soon as possible.
Reboot TV
All electronics need periodic resets, as things can go wrong from time to time. Rebooting your TV receiver helps clear out outdated or invalid network information and reset your system after firmware or software updates.
- Unplug the power cord from the back of your TV receiver or at the wall outlet for 15 seconds.
- Reconnect the power.
Your equipment will take a couple minutes to completely reboot. The on-screen guide and all functions should be accessible after reboot.
Still having issues? Since MidcoTV or MidcoStream is delivered via your internet, it may be a problem with your modem.
TV Box Updates
Whenever there is a software update, your TV box will update in the background at a convenient time for you. When it updates depends on your TV watching habits. It may update in the early morning hours when you're not watching TV, or when you're not watching live TV or your recordings for a while - such as if you start watching a show on a connected streaming app like Netflix.
The update won't affect any of your scheduled recordings, your already recorded content or settings on your TV equipment.
If you don't want to wait for your MidcoTV or MidcoStream to update on its own, you can start the update right away.
- From the Home screen, go to Menu and select Device Settings.
- Choose Apps, and select the Midco app.
- Select Force Stop, and then OK.
- Wait for two minutes, and then select Open. This will relaunch your TV, which should now have the update installed.
If you have any questions or need help, contact us.
Clear TV Box Cache
If you move from one address to another and bring your TV box with you, you may need to clear your box's cache (similar to how you clear the cache of your internet browser) before the equipment will work at your new address.
Important: If you don't clear your TV box's cache before trying to install it at your new address, you may need to do a factory reset and complete the setup process again. This means your favorites, parental controls, app sign ins, etc., would all be lost.
Before unplugging your MidcoTV or MidcoStream box to move it to a new address:
- Press the TiVo button on your remote to go to your Home screen, and select Menu.
- Choose Device Settings and then Apps.
- Select Midco, and then choose Clear Cache. Select OK.
Your TV box's cache is now cleared, and you can unplug your TV equipment and install it at your new address.
Video and Audio Issues
If your channels aren't displaying properly or your TV's sound isn't quite right, check out these tips to help solve common video and audio issues.
Low Volume
If you have sound, but it is too low to enjoy your TV service, try these steps.
- Make sure to turn up the volume on your TV.
- If the volume remains low and you're signed into your Google Account on your TV box, press the Google Assistant button and say: "max volume."
If this doesn't resolve your issue, please contact us for help.
Garbled Audio or Audio/Picture Mismatch
The default setting for audio is to use the automatic settings for surround sound output. Some TVs do not process audio with this setting. Changing the following settings will allow TV to process audio without issue:
- Press the TiVo button.
- Select the Menu icon.
- Select Device Settings.
- Select Device Preferences.
- Select Sound then Select Forms.
- Change setting to None: Never use surround sound.
- Press Exit button to return to TiVo menu.
If this doesn't resolve your issue, please contact us for help.
No Sound
If you have no sound, most often, this can be resolved simply with your remote.
- Check the mute button on your remote to see if it is on.
- Press the Mute button to unmute your audio.
If this doesn't resolve your issue, try these troubleshooting tips:
- On your TV remote, press the TiVo button, and then select the Menu icon on your screen.
- Choose Device Settings followed by Device Preferences and then Sound.
- Select Formats, and then change the setting to: None: Never use surround sound.
- Press the Exit button on your remote to return to the main menu.
If this doesn't resolve your issue, please contact us.
Tiling or Pixelated
If your video is tiling or pixelated, try rebooting your TV box by unplugging it for 15 seconds. If that doesn't fix the problem, try resetting your equipment.
Flickering Video
Video resolution on TV boxes can be modified easily and may need to be modified to work with various TV sizes.
- Press TiVo button.
- Select Menu icon.
- Select Device Settings.
- Select Device Preferences.
- Select Display.
- Select Screen Resolution.
- Select a screen resolution that matches the capabilities of your TV.
- You may have to select one and confirm it's not working. If not, change it again. If this doesn't resolve your issue, please contact us for help.
Often, channels don't come in properly if the wrong input is selected on a remote — or because of a signal interruption. It's important to confirm if services are working on all TVs connected to Midco services. If the issue is on all TVs, check to see if there’s a service or sun outage in your area. If a single TV is affected, follow these steps.
- Confirm your TV and TV box are both powered on.
- Check which input or source is selected on your TV. Your TV can connect to multiple media devices through HDMI and other inputs.
- When you turn on a TV, the input may display in the corner of your screen.
- You may need to press the input or source button on your TV remote repeatedly, or use the arrow buttons on the remote to select the proper input type.
- Be sure to select the corresponding HDMI port from the input list.
- Resetting your TV equipment can also help clear up some channel issues if they still exist. Unplug your box for 15 seconds to reboot it.
If your TV's picture isn't quite right, you're likely watching standard-definition programming on an HDTV.
HD programming shows at a 16:9 aspect ratio, and standard-definition programming is displayed at a 4:3 aspect ratio. Your HDTV will make up for this difference by either reshaping the image to fill the HD screen causing the image to look stretched or allowing it to display at standard-definition resolution causing it to not fill the whole screen.
Most modern TVs can automatically adjust to the programming it is receiving. To make sure your TV is adjusting automatically, make sure your picture settings are on Auto-Adjust or Normal.
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This material includes references to products, services and/or equipment not manufactured by Midco. The respective companies retain trademark and registered trademark ownership for those referenced items.
