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MidcoTV Troubleshooting

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Troubleshoot MidcoTV

Need help with your MidcoTV service? This page includes general troubleshooting tips, so you can get back to watching and enjoying MidcoTV entertainment as soon as possible. 

 

Reboot MidcoTV 

All electronics need periodic resets, as things can go wrong from time to time. Rebooting your MidcoTV receiver helps clear out outdated or invalid network information and reset your system after firmware or software updates. 

  1. Unplug the power cord from the back of your MidcoTV receiver or at the wall outlet for 15 seconds. 
  2. Reconnect the power. 

Your equipment can take 10-15 minutes to completely reboot. The on-screen guide and all functions should be accessible after reboot. If a recording is in progress when you reboot, the recording will resume when the receiver restarts. 

Still having issues? Since MidcoTV is delivered via your internet, it may be a problem with your modem. 

Reboot your modem

MidcoTV Updates

Whenever there is a software update, your MidcoTV receiver will update in the background at a convenient time for you. When it updates depends on your TV watching habits. It may update in the early morning hours when you're not watching TV, or when you're not watching live TV, your recordings or ON Demand for a while - such as if you start watching a show on a connected streaming app like Netflix. 

We'll notify you in advance of any scheduled update for your MidcoTV equipment. The update won't affect any of your scheduled recordings, your already recorded content or settings on your MidcoTV equipment. 

If you don't want to wait for your MidcoTV to update on its own, you can start the update right away. 

  1. From the Home screen, go to Menu and select Device Settings.
  2. Choose Apps, and select the Midco app.
  3. Select Force Stop, and then OK.
  4. Wait for two minutes, and then select Open. This will relaunch your MidcoTV, which should now have the update installed.

If you have any questions or need help, contact us.

Clear MidcoTV Receiver Cache

If you move from one address to another and bring your MidcoTV with you, you may need to clear your receiver's cache (similar to how you clear the cache of your internet browser) before the equipment will work at your new address. 

Important: If you don't clear your MidcoTV receiver's cache before trying to install it at your new address, you may need to do a factory reset and complete the setup process again. This means your favorites, parental controls, app signins, etc., would all be lost. 

Before unplugging your MidcoTV receiver to move it to a new address: 

  1. Press the TiVo button on your MidcoTV remote to go to your Home screen, and select Menu.
  2. Choose Device Settings and then Apps.
  3. Select Midco, and then choose Clear Cache. Select OK.

Your MidcoTV receiver's cache is now cleared, and you can unplug your MidcoTV equipment and install it at your new address.

Video and Audio Issues 

If your channels aren't displaying properly or your TV's sound isn't quite right, check out these tips to help solve common video and audio issues. 

Low Volume

If you have sound, but it is too low to enjoy your MidcoTV service, try these steps.

  1. Make sure to turn up the volume on your TV.
  2. If the volume remains low and you're signed into your Google Account on your MidcoTV box, press the Google Assistant button and say: "max volume."

If this doesn't resolve your issue, please contact us for help.

Garbled Audio or Audio/Picture Mismatch

The default setting for audio is to use the automatic settings for surround sound ouput. Some TVs do no process audio with this setting. Changing the following settings will allow TV to process audio without issue:

  1. Press TiVo button.
  2. Select Menu icon.
  3. Select Device Settings.
  4. Select Device Preferences.
  5. Select Sound the Select Forms.
  6. Change setting to None: Never us surround sound.
  7. Press Exit button to return to TiVo menu.

If this doesn't resolve your issue, please contact us for help.

No Sound

If you have no sound, most often, this can be resolved simply with your remote.

  1. Check the mute button on your remote to see if it is on. 
  2. Press the Mute button to unmute your audio. 

If this doesn't resolve your issue, try these troubleshooting tips:

  1. On your MidcoTV remote, press the TiVo button, and then select the Menu icon on your screen.
  2. Choose Device Settings followed by Device Preferences and then Sound.
  3. Select Formats, and then change the setting to: None: Never use surround sound.
  4. Press the Exit button on your remote to return to the main menu.

If you still need help, please contact us.

Tiling or Pixelated

If your video is tiling or pixelated, try rebooting your MidcoTV receiver by unplugging it for 15 seconds. If that doesn't fix the problem, try resetting your modem

Flickering Video

Video resolution on MidcoTV boxes can be modified easily and may need to be modified to work with various TV sizes.

  1. Press TiVo button.
  2. Select Menu icon.
  3. Select Device Settings.
  4. Select Device Preferences.
  5. Select More.
  6. Select Display.
  7. Select Screen Resolution.
  8. Set Auto switch to best resolution to off.

Specific resolution settings can be modified to work best with your TV in the Display Mode section if needed. If this doesn't resolve your issue, please contact us for help.

Often, channels don't come in properly if the wrong input is selected on a remote — or because a signal interruption. It's important to confrim if services are working on all TV's connected to Midco services. If the issue is on all TVs, check to see if there’s a service or sun outage in your area. If a single TV is affected, follow these steps.

  1. Confirm your TV and MidcoTV receiver are both powered on. 
  2. Check which input or source is selected on your TV. Your TV can connect to multiple media devices through HDMI and other inputs. 
    • When you turn on a TV, the input may display in the corner of your screen. 
    • You may need to press the input or source button on your TV remote repeatedly, or use the arrow buttons on the remote to select the proper input type. 
    • Be sure to select the corresponding HDMI port from the input list. 
  3. Resetting your MidcoTV equipment can also help clear up some channel issues if they still exist. Unplug your receiver for 15 seconds to reboot it. 

If your TV's picture doesn't quite right, you're likely watching standard-definition programming on an HDTV. 

HD programming shows at a 16:9 aspect ratio, and standard-definition programming is displayed at a 4:3 aspect ratio. Your HDTV will make up for this difference by either reshaping the image to fill the HD screen causing the image to look stretched or allowing it to display at standard-definition resolution causing it to not fill the whole screen. 

Most modern TVs can automatically adjust to the programming it is receiving. To make sure your TV is adjusting automatically, make sure your picture settings are on Auto-Adjust or Normal. 

This material includes references to products, services and/or equipment not manufactured by Midco. The respective companies retain trademark and registered trademark ownership for those referenced items.