Metaswitch Voicemail | Midco Phone Support

Voicemail

Ready for faster, custom support? Log into My Account or register now.

Voicemail for Phone Customers

Instructions for how to set up, use and manage your voicemail will vary based on when your phone services were installed – or last updated.

  1. Dial *98.
  2. If this is the first time using your voicemail, you'll be prompted to enter a new password and record your name response and personal greeting. Your password should be a six-to-twenty-digit number that's easy for you to remember. IMPORTANT: Your default password is 969929.
  3. Once your voicemail is set up, press 1 to play your messages. If you have new voicemails, a stutter tone will sound upon picking up the receiver.

  1. Dial 1.800.793.5050.
  2. Enter your 10-digit phone number and then #. Then, enter your voicemail PIN and #.
    • Midco provides your voicemail PIN during service setup.
  3. Follow the prompt instructions to process your messages.

  1. Access your voicemail system.
  2. Press 3 to work with your greetings, and then 1 to set up a personal greeting.
  3. After the tone, record your greeting, and press #.
  4. If the greeting is ok, press 1. To record again, press 2. To exit without saving, press 3.

  1. Access your voicemail system.
  2. Press 3 to work with your greetings, and then 2 to set up an extended absence greeting.
  3. Press 1 to turn on.
  4. Record your message, and press #.
  5. Press 2 to review.
  6. Press * to exit.

  1. Access your voicemail system.
  2. Press 3 to work with your greetings, and then press 3 again.
  3. Choose one of these options, and follow the voice instructions.
    • Press 1 to choose a type of system greeting.
    • Press 2 to review or rerecord your name.

  1. From the main menu, press 1 to play messages.
  2. During the message:
    • Press * to return to the main menu.
    • Press 1 to rewind five seconds.
    • Press 3 to fast forward five seconds
    • Press 8 to pause.
  3. After the message has played:
    • Press 2 to repeat the message.
    • Press 4 to reply to the message.
    • Press 6 to forward a copy of the voicemail.
    • Press 7 to delete the message.
    • Press 9 to save the message. 
    • Press # to leave the message marked as new.
  4.  

  1. From the main menu, press 2.
  2. Enter a telephone number to send a message to, and record your message.
  3. Press 1 for delivery options.
    • Press 1 to mark as private.
    • Press 2 to mark as urgent.
    • Press 3 to add more recipients.
    • Press 5 to request a delivery report.
    • Press 6 to request a read report.
    • Press 7 to review your message.
    • Press 9 to re-record your message.
    • Press # to send your message.
    • Press * to exit.

  1. From the main menu, press 6 and then 1 to get to your voicemails. Your deleted message will play back.
  2. During playback, there are several options you can take – or you can wait until the message playback is complete.
    • Press * to return to the main menu.
    • Press 2 to save the message.
    • Press 3 to delete the message.
  3. After the message, choose one of these options, and follow the voice instructions.
    1. Press 1 to repeat a message.
    2. Press 2 to restore a deleted message.
    3. Press 3 to permanently delete the message.
    4. Press 4 to reply to the message.
    5. Press 5 to send a copy of the message to someone else.
    6. Press # to go to the next message.

Add, Edit or Delete Group List
  1. From the main menu, press 4.
  2. Press 1 to select the option to add, edit or delete a group list.
    • Press 1 to add a new group list.
    • Press 2 to edit or delete a new group list.
    • Press 3 to review your group list.
    • Press * to exit.
Adjust Hands Free and Time Saver
  1. From the main menu, press 4.
  2. Press 2 to select the hands free and time saver options.
    • Press 1 to change autoplay settings.
    • Press 2 to change settings for urgent messages.
    • Press 3 to change your voicemail preferences.
    • Press * to exit.
Security Options
  1. From the main menu, press 4.
  2. Press 3 to select the option for security.
    • Press 1 to change your PIN.
    • Press 2 to change the fast login feature. 
    • Press * to exit.
Notification Options
  1. From the main menu, press 4.
  2. Press 5 for notification options.
  3. Press 1 to deactivate the message waiting indicator.
  4. Press * to exit.
Additional Settings
  1. From the main menu, press 4.
  2. Press 6 to select the option for additional settings.
    • Press 4 for broadcast options.
    • Press * to exit.
Advanced Call Feature Settings
  1. From the main menu, press 4.
  2. Press 7 to select the option for advanced call features.
    • Press 3 for incoming call manager settings.
    • Press * to exit.

Need More Help?