COVID-19 Response
Updated November 8, 2020
We're here to help.
If you need to reach us for a service issue or change, we want to reassure you that we’re making every effort to provide “no contact” solutions in order to protect your health and the health of our team members.
Today, 90% of our call center support and sales teams are working from home, ready to help you. We’re just a phone call away at 1.800.888.1300. We also have additional resources for you:
- If you like to do it yourself (since most service issues are fairly easy to resolve), we’ve updated our troubleshooting content at Midco.com/Support.
- Make payments: through the My Account app, Midco.com/MyAccount or Midco.com/Business/MyAccount online, over the phone or through a check or money order via the mail.
- Chat: Midco.com and Midco.com/Business
- Text: 64326
- Social Media: Facebook and Twitter
Keeping you and our team safe.
As an essential services provider, we’re doing all we can to limit the exposure and spread of the coronavirus, while still meeting your needs as well as those of our communities. For most customers and products, we have a new and improved self-installation experience available -- and you don't need to be a techie to self-install Midco services!
If we need to be in your home for troubleshooting or an installation, we will call in advance to make sure you are comfortable with in-home service and that your home is safe for our technician. We comply with all guidelines to assure safe distancing as well as having all the necessary safety equipment.
We'll keep improving.
Every day, we’re working on innovative ideas to best serve you in this new environment. With more customers working from home, we’re monitoring our network to make sure we are keeping up with bandwidth demands. Midco’s internet services are unlimited, meaning we do not impose any data caps or additional fees. Our network is designed to support large amounts of heavy traffic – since it’s widely dispersed and can handle 20% above capacity at peak usage times.
We're providing important connections.
To facilitate distance learning, we’ve implemented new internet services for students and families in need.
Federal Lifeline Program
With so many students at home now and lots of coursework to complete, we’re reminding schools and communities about the Lifeline program. It’s a federal program intended to put home phone and internet service within reach of qualifying families – giving low-income households affordable home phone or internet access.
The Lifeline Internet Service is $14.95 per month (includes modem), but with a subsidy credit, the customer’s cost is $5.70 a month for 25 Mbps downloads and up to 3 Mbps uploads service. Typically, the online application and approval process takes three to five days. Once approval is complete, the service installation is free.
Internet Basics Option
Midco understands the need for a budget-friendly internet option to help households that don’t qualify for other programs. Midco Internet Basics, a new package created in response to the COVID-19 pandemic, will remain available as a low-income option to continue to support online learning needs. The package features up to 25 Mbps downloads for $14.95 per month, including a modem lease. To learn more about this new package option, call 1.833.338.4638.1
Community Efforts
With food insecurity on the rise, Midco is donating $250,000 to area food banks in Kansas, Minnesota, North Dakota and South Dakota. It's a small way that Midco can give back and help the communities where our employees live and work.
Midco Stores
Masks are strongly recommended for all customers visiting our Customer Experience locations.
We're continuing to follow strict protocols that include thorough cleaning and disinfecting of all store surfaces. In addition, our team members in the stores are wearing masks and gloves to handle payments and equipment.
On Monday, November 9, 2020, we temporarily adjusted our weekday store hours to 8:30 am - 5:30 pm at the following locations:
- Aberdeen
- Bismarck
- Fargo
- Grand Forks
- Lawrence
- Minot
- Rapid City
- Sioux Falls
See our complete list of stores and hours.
We're in this together.
We’re open for business and ready to assist you. It’s been our honor to serve you through these difficult times, and we look forward to better days ahead – together.
