For All Devices

• Reboot your optical network unit (ONU). If you have a wireless gateway or router, reboot that as well.
  • IMPORTANT: If you reboot your ONU, it will reboot all equipment and devices connected to it – including your equipment for Midco internet, TV and phone services.
• Check if there is an outage in your area.
• If you still can’t get connected, contact us.

For Only One Device

• Try turning the device off and then back on again.
• Confirm your device is connected to your home wireless network (and not, for example, your neighbor’s network).
• Make sure you have entered the correct password.

If that doesn’t resolve your connection issue, contact the device manufacturer for help.

If you use wireless internet, keep in mind that wireless speeds will never match speeds on hardwired devices. Due to different types of wireless interference, Wi-Fi speeds could be up to 50% less than expected on hard-wired devices.

Here are some things to try to troubleshoot slow internet speeds.

• If you haven’t already, check your hardwired speeds. Connect an Ethernet cord from your computer directly to your optical network unit (ONU) (bypassing the wireless gateway or router, if you have one). Go to Midco.com/SpeedTest to test your speeds.
• If the internet speeds are fine on most devices, but seems slow on one, try turning the device off and back on again.
  • Older devices may not be able to get the same speeds as newer devices.
  • Older devices may also slow down the internet speeds on all your devices connected to the same network. Try disconnecting older devices and then retesting your speeds.
• Reboot your ONU. If you have a wireless gateway or router, reboot that after your ONU comes back online.
  • IMPORTANT: If you reboot your ONU, it will reboot all equipment and devices connected to it – including your equipment for Midco internet, TV and phone services.
• Make sure your equipment is up to date. Make sure your operating system is updated, and check that your wireless router (if you have one you own that is not leased from Midco) are up to date. 

If you’re still experiencing slow speeds, contact us.

If the power light is off, it means there is no power going to your wireless gateway or router.

• Check all the cables on the back of your gateway. Make sure they’re plugged in tightly, the cable connecting the gateway to the optical network unit (ONU) is connected securely, and the power cord is plugged into the wall outlet.
• If your outlet can be controlled by a light switch, be sure the switch is set to power on.
• Try plugging your wireless gateway or router into a different wall outlet.

Contact us for further assistance if you still don’t have power to your ONU.

If the light on your optical network unit (ONU) is flashing and you can’t get on the internet:

1. Reboot your wireless gateway (or router) and your optical network unit (ONU).
• IMPORTANT: If you reboot your ONU, it will reboot all equipment and devices connected to it – including your equipment for Midco internet, TV and phone services.
2. Check if there’s a service outage.
3. Check that cables are tightly plugged in and not damaged.

If you still cannot get a connection, or you notice that you have to reboot your gateway or ONU often, contact us so we can make sure your ONU is functioning properly.

If you’re trying to view a web page and receive the error "This page cannot be displayed," it means your web browser cannot find the page. The most common causes:

• You’re not connected to the internet.
• You incorrectly typed the website address.
• The web page you’re trying to visit is down or unavailable.

If you are certain you have typed the web address correctly and the website is available, reboot your potical network unit (ONU). 

• IMPORTANT: If you reboot your ONU, it will reboot all equipment and devices connected to it – including your equipment for Midco internet, TV and phone services.

If you still get the error message, contact us.